I am having trouble with a ZoneFlex R510 in standalone mode, and integrating Sonos. In a nutshell, I can't get the Sonos hardware to join the 2.4Ghz network. Here is a relevant discussion on the Sonos forums. I spent hours troubleshooting this last weekend. When I put my old WAP in place everything worked fine. Re-introduce the Ruckus equipment and it falls apart again. It sounds like I need to try enabling multicast traffic?
https://en.community.sonos.com/troubleshooting-228999/surround-setup-error-6804042
Is this an option in the Web GUI or a CLI only thing? I started looking into this last night and did not find any clear steps. The AP is running v200.6.10.1.308 software.
https://en.community.sonos.com/troubleshooting-228999/surround-setup-error-6804042
Is this an option in the Web GUI or a CLI only thing? I started looking into this last night and did not find any clear steps. The AP is running v200.6.10.1.308 software.
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Posted 1 year ago
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https://forums.ruckuswireless.com/ruckuswireless/topics/sonos-play-5
Last post will fix your issue providing you have no other networking issues
Last post will fix your issue providing you have no other networking issues
(Edited)
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Thanks for the post. The syntax of those commands is different for Unleashed? They did not work for me when I was connected to the AP via SSH.
Here is the translation. Or at least the commands that executed successfully for ME.
The first command was supposed to be this:
rkscli: set qos directed multicast disabled
Should be:
ruckus(config-wlan)# no qos directed-multicast
The second command was supposed to be this:
rkscli: set qos eth0 igmp disable
Should be:
ruckus(config-wlan)# no qos igmp-snooping
The third command I could not figure out.
rkscli: set qos eth0 classification disable
I tried digging into the system configuration and entering this command, which is the ONLY QoS setting I could find in the Unleashed CLI:
ruckus(config-sys)# no qos
Changes are saved!
System QoS function has been disabled
However, after entering this series of commands I am still not able to join my Sonos hardware to my Ruckus WiFi network. The error presented by the Sonos controller is to make sure the 2.4 Ghz WLAN is 802.11b/g compatible.
:/
Here is the translation. Or at least the commands that executed successfully for ME.
The first command was supposed to be this:
rkscli: set qos directed multicast disabled
Should be:
ruckus(config-wlan)# no qos directed-multicast
The second command was supposed to be this:
rkscli: set qos eth0 igmp disable
Should be:
ruckus(config-wlan)# no qos igmp-snooping
The third command I could not figure out.
rkscli: set qos eth0 classification disable
I tried digging into the system configuration and entering this command, which is the ONLY QoS setting I could find in the Unleashed CLI:
ruckus(config-sys)# no qos
Changes are saved!
System QoS function has been disabled
However, after entering this series of commands I am still not able to join my Sonos hardware to my Ruckus WiFi network. The error presented by the Sonos controller is to make sure the 2.4 Ghz WLAN is 802.11b/g compatible.
:/
(Edited)
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for this command - rkscli: set qos eth0 classification disable
try running
no qos classification
try running
no qos classification
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You didn’t say it was unleashed. That is a controller so you won’t have those commands. What version unleashed? Also change the unleashed to a regular stand alone AP software and run those commands and it should work. Sonos doesn’t like enterprise networks that is why your other AP works. Hence the very reason you don't' use consumer products in business WLANs You can still get this to work. I will setup my unleashed and see what I can do. Stand by.... Also you may have to reset your wifi on the Sonos itself. I honesty think these things are garbage but I listen to them too LOL :)
(Edited)
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I am currently running 200.6.10.1.308 of Unleashed. Seems silly to have to "downgrade" it to standalone mode. Is there no equivalent command or setting in Unleashed? I'd really like to figure this out, just in case I ever run into this situation again at a client site. I'm happy to switch to the ZoneFlex standalone mode for home, but in the enterprise that may not be an option.
;)
For the cost the Sonos stuff sounds OK, and the UI is pretty damn good. I like the PlayBar a lot.
My other AP is also an Enterprise-oriented solution. But I hear what you're saying. This system just seems especially persnickety.
;)
For the cost the Sonos stuff sounds OK, and the UI is pretty damn good. I like the PlayBar a lot.
My other AP is also an Enterprise-oriented solution. But I hear what you're saying. This system just seems especially persnickety.
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HI Eric
You may not be able to use this in a business I haven't looked lately at the unleashed however you can try this
if it is available
Radio Resource Management:Enable 802.11k Neighbor-list Report (enable this)
and set this to this
do not allow background scanning and set the 2.4 to channel one only do not use the other 2.4 channels.
I use a ZD1200 and this gives me the availability to set those commands so in a business you may need to go this route
You may not be able to use this in a business I haven't looked lately at the unleashed however you can try this
if it is available
Radio Resource Management:Enable 802.11k Neighbor-list Report (enable this)
and set this to this
Directed MC/BC Threshold: set this to 0
(0-128)Defines the client count at which an AP will stop converting group addressed data traffic to unicastdo not allow background scanning and set the 2.4 to channel one only do not use the other 2.4 channels.
I use a ZD1200 and this gives me the availability to set those commands so in a business you may need to go this route
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I just re-flashed the AP so its a ZoneFlex AP. First command was not accepted:
rkscli: set qos directed multicast disabled
usage: set qos...
set qos heuristics {voice|video} classify <octet count>
-- Sets octet count for Heuristic-based classification
set qos heuristics {voice|video} noclassify <octet count>
-- Sets octet count for Heuristic-based no-classification window
set qos heuristics {voice|video} {ipg|pktlen} <minimum> <maximum>
-- Sets parameters for Heuristic-based classification
set qos tos classify {voice|video} {<comma separated TOS value(s)>|none}
-- Sets values for TOS-based classification
set qos tos mark {voice|video} <TOS value>
-- Sets TOS values for each type of traffic
set qos dot1p classify {voice|video} {<comma separated Dot1p value(s)>|none}
-- Sets values for DOT1P-based classification
set qos dot1p mark {voice|video} <Dot1p value>
-- Sets Dot1p values for each type of traffic
-------------------------------------------------------------
The other two commands were accepted. And...it seems like Sonos is able to connect to the WLAN. I may try reverting back to Unleashed and seeing if the settings you outlined above are available.
Thanks for all the help. I appreciate it!
rkscli: set qos directed multicast disabled
usage: set qos...
set qos heuristics {voice|video} classify <octet count>
-- Sets octet count for Heuristic-based classification
set qos heuristics {voice|video} noclassify <octet count>
-- Sets octet count for Heuristic-based no-classification window
set qos heuristics {voice|video} {ipg|pktlen} <minimum> <maximum>
-- Sets parameters for Heuristic-based classification
set qos tos classify {voice|video} {<comma separated TOS value(s)>|none}
-- Sets values for TOS-based classification
set qos tos mark {voice|video} <TOS value>
-- Sets TOS values for each type of traffic
set qos dot1p classify {voice|video} {<comma separated Dot1p value(s)>|none}
-- Sets values for DOT1P-based classification
set qos dot1p mark {voice|video} <Dot1p value>
-- Sets Dot1p values for each type of traffic
-------------------------------------------------------------
The other two commands were accepted. And...it seems like Sonos is able to connect to the WLAN. I may try reverting back to Unleashed and seeing if the settings you outlined above are available.
Thanks for all the help. I appreciate it!
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Your welcome. I spent 4 days on this until I figured it out.
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Yep it works that way and on a zd. But it won’t work from the zd GUI controller. You still have to go to the AP and use the commands.
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Hi Eric
Just propped up a t300 Firmware: 200.6.10.1.312
It worked for me with these settings
Turn off all scanning and load balancing (make your AP as dumb as Sonos)
Set neighbor list report on the radio control setting in the WLAN Radio Resource Management: Enable 802.11k Neighbor-list Report
Make sure that there is only channel 1 available to Sonos
and lastly 802.11d:Support for 802.11d (only applies to radios configured to operate in 2.4 GHz band)
I am listening now..... Lol
Joseph
Just propped up a t300 Firmware: 200.6.10.1.312
It worked for me with these settings
Turn off all scanning and load balancing (make your AP as dumb as Sonos)
Set neighbor list report on the radio control setting in the WLAN Radio Resource Management: Enable 802.11k Neighbor-list Report
Make sure that there is only channel 1 available to Sonos
and lastly 802.11d:Support for 802.11d (only applies to radios configured to operate in 2.4 GHz band)
I am listening now..... Lol
Joseph
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There does not appear to be a way to both disable background scanning AND enabble 802.11k Neighbor-list Report. At least when I un-checked BackGround Scanning the option to check Radio Resource Mgt. was disabled (in WLAN > Advanced Options).
Where is the option to set the directed multicast threshold?
Where is the option to set the directed multicast threshold?
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There isn’t a option for multicast threshold that is why unleashed is not a good fit for sonos
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Joseph - I want to say a HUGE THANK YOU for sharing all of this information. I appreciate it very much! The Universe owes you a solid.
:)
Just knowing Unleashed isn't a good fit for Sonos (or vice versa) is huge. In those situations its probably best to just let the Sonos gear set up its own 2.4Ghz mesh network (SonosNet) and let it be.
:)
Just knowing Unleashed isn't a good fit for Sonos (or vice versa) is huge. In those situations its probably best to just let the Sonos gear set up its own 2.4Ghz mesh network (SonosNet) and let it be.
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Thank you and you are very welcome. I wouldn’t use a Ruckus AP with Sonos if you are selling this. Your plan is the best. Another option is to use a ZD and dedicate one AP to Sonos and then SSH into that AP and run the commands. From the controller you can put it in its own AP group SONOS 2.4 and then turn off everything but channel 1 It won’t affect the rest of your deployment for non Sonos clients.
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You can type the command using "ap-mode" on ssh into Unleashed.
ruckus# ap-mode
You have all rights in this mode.
ruckus(ap-mode)# set qos
If you don't find "ap-mode", it's old versions for UAP.
If so, you can type the command using remote-ap-cli -a 'ap mac' "set qos ~~~" on debug mode into ssh of UAP.
ruckus# ap-mode
You have all rights in this mode.
ruckus(ap-mode)# set qos
If you don't find "ap-mode", it's old versions for UAP.
If so, you can type the command using remote-ap-cli -a 'ap mac' "set qos ~~~" on debug mode into ssh of UAP.
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Hello everyone, i'm struggling with the same issue. all the Sonos products aren't working at all. I've read all the replies above, im a bit nervous to make changes to the switch or ap with understanding the issue. If someone can explain or point me in the right direction, i'd really appreciate it. Thanks.
I have ruckus 12-port ICX switch and two R510 series APs.
I have ruckus 12-port ICX switch and two R510 series APs.
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I gave up on this and could never get a clear answer from anyone at Ruckus how to make this work. I now have one of the ZonePlayers connected to my switch via Ethernet and I've just let the rest of the hardware create its own little mesh network. This issue was really frustrating and I used up a lot of cycles trying to find a workaround.
I DID find lots of snide comments elsewhere about how the Sonos hardware is just too dumb to join an Enterprise WLAN.
:/
I DID find lots of snide comments elsewhere about how the Sonos hardware is just too dumb to join an Enterprise WLAN.
:/
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The answers are in the post. Follow them and it will work.
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Thanks for the reply. Are you talking about this?
if it is available
Radio Resource Management:Enable 802.11k Neighbor-list Report (enable this)
and set this to this
Directed MC/BC Threshold: set this to 0
(0-128)Defines the client count at which an AP will stop converting group addressed data traffic to unicast
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# no qos igmp-snooping
ruckus(config-sys)# no qos
Changes are saved!
System QoS function has been disabled
no qos classification
(Edited)
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Hi,
i have the same Problem, Sonos does not work, with the Sonos Support i could find that the Ruckus AP is the Problem, it works for me until end of April 19, ill think tghe auto update to the 207 Version kicks my Sonos out.
With this Article, i could getg it work with my
r310 unleashed
But with my R510 unleashed and my R710 unleashed, no way, i have tried everything with older Versions and the newest Version
Does only work for r310 unleashed, has anyone a hint for me, to get my r710 and Sonos back to business ?
Thank you
Michael
i have the same Problem, Sonos does not work, with the Sonos Support i could find that the Ruckus AP is the Problem, it works for me until end of April 19, ill think tghe auto update to the 207 Version kicks my Sonos out.
With this Article, i could getg it work with my
r310 unleashed
But with my R510 unleashed and my R710 unleashed, no way, i have tried everything with older Versions and the newest Version
ruckus(config-wlan)# no qos directed-multicastruckus(config-sys)# no qos
ruckus(config-wlan)# no qos igmp-snooping
Does only work for r310 unleashed, has anyone a hint for me, to get my r710 and Sonos back to business ?
Thank you
Michael
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This video might help https://www.youtube.com/watch?v=EFh1VjH6Bd4
From what I have seen you need to have qos directed-threshold 0 rather than the no qos igmp-snooping
Also as Sonos works on 2.4 channel set Ruckus to only work on 1 channel rather than channel fly across the entire range.
Basically Sonos, the same as SkyQ will only want to work on there own proprietary network - Sonos call it SonosNet - I would assume Sky call it something similar but dont want the world to end :) - These devices do not like communicating on a Enterprise network and as such the only certainty to get this to work is having a single Sonos unit wired and letting that connect to the other Sonos devices via there own Wireless option - think it has something to do with Multicast/Unicast conversation that isnt being liked.
From what I have seen you need to have qos directed-threshold 0 rather than the no qos igmp-snooping
Also as Sonos works on 2.4 channel set Ruckus to only work on 1 channel rather than channel fly across the entire range.
Basically Sonos, the same as SkyQ will only want to work on there own proprietary network - Sonos call it SonosNet - I would assume Sky call it something similar but dont want the world to end :) - These devices do not like communicating on a Enterprise network and as such the only certainty to get this to work is having a single Sonos unit wired and letting that connect to the other Sonos devices via there own Wireless option - think it has something to do with Multicast/Unicast conversation that isnt being liked.
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Hi Dan,
thank you for the Reply, i have tried qos directed threshhold 0 and no qos directed-multicast
it has no work, also i think it works with my 310 only that the Speaker have an active lease on my dhcp, right now i cant get it work even on my r310,
I know Sonos net tested it and it works, but i have no Speaker near a Network Plug :-(
Basicly i wonder it worked like a a charme to April....
thank you for the Reply, i have tried qos directed threshhold 0 and no qos directed-multicast
it has no work, also i think it works with my 310 only that the Speaker have an active lease on my dhcp, right now i cant get it work even on my r310,
I know Sonos net tested it and it works, but i have no Speaker near a Network Plug :-(
Basicly i wonder it worked like a a charme to April....
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Joseph