debug log

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  • Updated 10 months ago
Hi,

Simple debug logs :

So, where are the logs ?
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Louis

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Posted 10 months ago

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Max O'Driscoll, AlphaDog

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does this help?
From Zone Director help file
==================================

Generating a Debug File
  • CAUTION!   Do not start this procedure unless asked to do so by technical support staff.

If requested to generate and save a debug file, follow these steps:

  1. Go to Administer > Diagnostics.

  2. Select the items under Debug Components as directed by Ruckus technical support, or check the box next to Debug Components to select all. (If they are already selected, skip this step.)

  3. If you are instructed to save only log information for a specific AP or client, you can select the check box next to Debug log per AP’s or client’s mac address, then enter the MAC address in the adjacent field.

  4. Click Apply to save your settings.

  5. In the Save Debug Info section, click Save Debug Info.

  6. When the File Download dialog box appears, select Save File, and click OK.

  7. When the Save As dialog box appears, pick a convenient destination folder, type a name for the file, and click Save.

  8. When the Download Complete dialog box appears, click Close.

After the file is saved, you can email it to the technical support representative.

The debug (or diagnostics) file is encrypted and only Ruckus Wireless support representatives have the proper tools to decrypt this file.
=====================================
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Prado

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Hi Lois,

Click on save debug info to download ruckus**.dbg from ZD. This tab should be just above Debug logs filter.

Thanks,
Prado
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Max O'Driscoll, AlphaDog

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So in answer to basic question...
it's saved as a .dbg in your browser of choice default downloads location.

Might be a tool on the site to paste it into to show contents - could be confusing that with something else.
(Edited)
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Max O'Driscoll, AlphaDog

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Ha, found it...

ruckus homepage, support...tools...log analyser

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Louis

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I know already log analyser from support page.
But, i could be wrong, there are all the logs and not the ones I specify


Thank you all