Connections being dropped with StandAlone Ruckus AP7372

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  • Updated 3 years ago
We have purchased few Ruckus 7372APs past week, to replace our Ubiquiti APs. Our environment includes, all these APs deployed in StandAlone mode in different locations, and where users come in and access the our Server connected to the AP, for certain services. Most of the devices are all either smartphones/tablets (Android mostly), and come in do heavy transfer of files for 4 to 5 minutes, and stay mostly idle from then on.

What we have observed is the connections from the devices get dropped very regularly. Surprisingly only after 7 or 8 devices, the connections get dropped. Also, the speeds are fairly slow at 2Mbps.

We are fairly familiar with Ubiquiti AP setup, and tried replicating the same on the 7372. Given these symptoms, are there any basic configuration settings that we could possibly be missing.

BTW we have disabled 5ghz and using only 2.4ghz.
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Prasad Sa

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Posted 3 years ago

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Jason Hintersteiner

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Make sure you have ChannelFly turned off (for connectivity) and frame aggregation turned on (for speeds).
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Rahul Koul, Employee

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Hello Prasad,

Any reasons why you have disabled 5G? I would suggest to turn it on.

Also, are you using TKIP encryption algorithm? Please use AES encryption instead.

Also, which version of firmware is running on the APs? 


Regards,
Rahul
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Prasad Sa

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Rahul, we are not using any encryption at this moment.

The firmware we are using is 9.7.2.0.15. (upgraded to this latest one)
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Prasad Sa

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@Jason, can you please provide the CLI instructions (standalone) to turn off Channelfly and turn on fragmentation
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Jason Hintersteiner

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ChannelFly may only be functional when using a ZoneDirector.  (That's how it used to be originally, not sure if they've migrated it to the standalone code.).     Fragmentation should be configurable in the GUI - I don't know the CLI command for it.