Connection requirements for ZD Remote App

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  • Updated 2 years ago

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

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Provoke Techs

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  • frustrated

Posted 2 years ago

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Provoke Techs

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Ok so have tested IP access and that works, so it appears the ZDRC app doesn't support hostname access. That's somewhat limiting. Oh well.

Hopefully this saves someone else a headache