How do I look at the state of vSZ-H by ssh

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I have 2 commands one, restart of the service and the other show service and I don't know how to execute them by ssh, Can someone tell me what else the command needs?

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Angie

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Posted 3 weeks ago

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Albert Pierson, Employee

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Estimado Angie,

Puedes conectar al IP de manejo si su sistema tiene 3 interfaces con SSH usando una programa de emulacion de terminal como "putty" al puerto 22.  Solomente puedes conectar usando el usuario "admin" creido cuando la sistema fue instalado y llugo con el contrasena de "enable".  Ningun otro usuario puede conectar al nivel "enable" que sea obligatorio pare re-iniciar servicios.

Si tienes una sistema con solo un interface tienes gue usar puerto 8022 en ves de 22.

los commandos:
enable
show service
service restart

Espero que este ayuda en obtener la informacion que buscas.

Gracias por elegir Ruckus Networks, una compania de Commscope.


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Angie

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When I copy the "service restart" command, this error occurs.

How can I solve it?

Thank you.


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Albert Pierson, Employee

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I believe you need to type the entire word - yes
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Angie

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Albert, thank you.
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Angie

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I have this other question?

cluster problem.

Hello everyone.

I have two primary and secondary controllers, the secondary controller presents problems in the cluster and it shows me alerts constantly. The primary controller is charging all AP's.

This is the version of the controller 5.1.0.0.496.

Try to balance the load which did not work and still presents the same problem.
What can I do to solve this problem?
 
I appreciate the help.

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Albert Pierson, Employee

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Hi Angie,

This sort of issue will need analysis by Ruckus support.  I suggest you open a case with Ruckus Support: https://support.ruckuswireless.com/contact-us


Some suggestions:

Verify the status of each node from CLI:
en
show service
show cluster-state

Create a Diagnostic Snap shot on each node for analysis by support.

This can be done from the WEB-UI in Diagnostics::Applications logs by selecting each node at the top of the page then clicking on the "Download Snapshot logs"  - this button will create a diagnostic snap shot for the node and then output it on the browser - it will take several minutes.


Verify you have sufficient resources for the number of AP's by checking the resource requirements in the release notes for 5.1.0.0.496

https://support.ruckuswireless.com/documents/2536-smartzone-5-1-0-0-496-ga-release-notes

You can verify the resources on each node of the vSZ using this CLI command:

show system-capacity

Here is a KBA article about this:

How to check current vSZ Resource Level 

There are places in the vSZ WebUI that display supported number of APs, and CLI commands too.
https://support.ruckuswireless.com/articles/000005667


All nodes must have the same VM resources (RAM memory, CPU's, Disk space)
These resources MUST be dedicated to the vSZ and not shared with other guest operating systems.

Make sure to note the type and version of VM visualizer used, RAM, CPU and Disk space per node when reporting your issue to support.



I hope this information is helpful.

Good Luck







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Angie

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Hello Albert

As you had suggested uploading the case to ruckus I did it.
They ask us to execute these commands show meminfo, show cpuinfo, and show diskinfo.
This is the result.

According to what they tell me that increasing HDD disk space to 100 GB solves the problem
of the cluster.

Since that didn't work, what do you suggest me to do?

Thank you
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Albert Pierson, Employee

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Hi Angie,

Make sure all nodes in the cluster have the same amount of resources.

Check services on each node via SSH/CLI - show service

Verify Cluster status on each node - show cluster-state

Verify the capacity of each node per resources (CPU, RAM) - show system-capacity


Also check the status of memory, cpu and disk usage on the VM visualizer tool to make sure your hardware is not acting up.

The Ruckus TSE's should be able to assist you in further diagnostics.  Save fresh diagnostic snap shots after making sure both nodes VM have the same resources. 

I hope this helps.

Albert
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Angie

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Hi Albert,
Can you explain to me how I perform the verifications you are indicating?

Thank you




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Albert Pierson, Employee

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Hi Angie,

Please consult the provider of your VM visualizer software for any available diagnostics and monitoring tools they can provide.

Thanks

Albert