Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

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  • Updated 8 months ago
Clients are getting frequently disconnected on 2.4GHZ Radio from R500 while its is running smoothly on 5GHZ in same network.Connected devices would disconnect frequently and new devices hardly get to connect.But no issue in 5GHZ.Any idea on what the issue could be?Also in some old devices with b/g it seems fine.Is there any way to disable n mode in vSZ for 2.4GHZ Radio?
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Raju Koirala

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Posted 8 months ago

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Martin, Official Rep

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Hi Raju,Your 2.4 Ghz might be a bit full.But first lets start with the software version running on the controller and on the R500.RegardsMartin
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raju koirala

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The controller is vSZ running 3.4.0.0.976,thanks
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Dave Watkins

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Do you have ChannelFly enabled on 2.4Ghz? If so that could be the culprit
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raju koirala

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Nope,Its on background scanning.I have disabled band balancing too but no help
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Raju Koirala

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I verified everything that could have gone wrong.One thing I did before this is upgrade the vSZ to 3.4.0.0.976 from 3.2.1.0 .Is there any such known bugs with this version?