change boot image in R500

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  • Updated 3 months ago
ok , im into the  CLI of a ruckus R500
it has 2 images inside :
1. an unleashed  200.x
2. a 100.x

the current  startup image is set to image 2, connecting it to a zd1205, just continually gets firmware update loops.

if I can kick it BACK to the 200.x  unleashed image , i have a migration path to get it intergrated wih the ZD 1200
I know my track works becasue i have  taken other AP's this way today.


Don't bother telling me about "factory-reset" or 30-30-30, or anything else like that, IT DOES NOT WORK.
factory reset just resets the config but still uses the 100.x image.

What i need to do is get it switched back to the unleashed which is in image1


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Caveman

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Posted 3 months ago

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Syamantak Omer, Official Rep

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Hi Caveman,

Boot image cannot be changed from AP CLI.

Try to flash AP using below image.

https://support.ruckuswireless.com/software/1016-zoneflex-r500-indoor-ap-104-0-0-0-1347-ga-software-release

If still you want to switch to Unleashed image, please flash the AP using Unleashed firmware.

https://support.ruckuswireless.com/software/2555-ruckus-unleashed-ap-200-7-10-202-118-ga-refresh4-software-for-r500

Regards,
Syamantak Omer
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Caveman

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No image will go in!!!!!!

After spending 8 hours up and down ladders 20 ft in the air at 40degC
, my mood is fairly combattive.

This "update" system has possibly got to be the dumbest system on the planet, for location of reset hole,  device fixing & software update.


when i do a 30-30-30 or any other cli factory reset, the wifi point comes up in stand alone mode. (factory mode)

i can log into the front-end web gui
super/ sp-admin.... which is REAL flaky, sometimes it works most times not...
but i can CLI reliably every time using the same login.

This was a failed  zd1200, that required some wifi points whilst being serviced.. hence the unleashed
when restoreing the unleashed, the firmware was flashed to all devices via the unleashed FW update.
I strongly suspect this was the old "master"



I can  navigate via various menus.. but NOTHING shows a way to re-flash an image..... other wise i would have done it already......
Compared to another  R500 with the same firmware, there seems LESS menus.

there are no network connection issues, & whilst working on this device it is 1:1 to my compuer.

so... i'm looking at this.

<Control Info>
control file /writable/fw/main.cntl not in flash
-------------------------------------
current primary boot image is Image2
---------------<Image1 FW header>
Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x80301AC0
timestamp:    Thu Sep  8 11:39:07 2016
binl7_len:    20703068
hdr_version:  4
hdr_cksum:    0x9D80
version:      200.2.9.13.186    ( 200.2.9.13.186 )
MD5:          D4C55A3AD0A97D1E1B872F2A297428B3
product:      zf7752    (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:    
---------------<Image2 FW header>
Magic:        RCKS
next_image:   0x130000
invalid:      0
hdr_len:      160
compression:  l7
load_address: 0x80080000
entry_point:  0x802F3A40
timestamp:    Sat Feb 28 04:03:38 2015
binl7_len:    9572192
hdr_version:  3
hdr_cksum:    0xEBB2
version:      100.1.0.0.194    ( 100.1.0.0.194 )
MD5:          9E19252294792094EA00A213A939E4A2
product:      zf7752    (0)
architecture: 1
chipset:      3
board_type:   0
board_class:  3
customer:    
OK



(Edited)
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Caveman

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Ok.. may have it fixed........
Took it to the "park" outside... did a  soft factory reset again... and NOW it comes up with extra menus.
one of which is "firmware update"

so it seems in some sort of /mesh/ control mode where it can "see" the other WIFI , limited the menus?

If ruckus does not get this crap fixed and get a more resonable  system in place, without the need for stupid ladders & paperclips 20 ft up a ladder ,and a  CLEAR & concise uptodate instruction system

 I think we can say your company products are out for new installations!!!!!


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Syamantak Omer, Official Rep

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Hi Caveman,

Once AP joins controller, firmware upgrade and other configuration options from AP GUI will not be available. This is as per design to prevent unwanted local upgrade/configuration which may cause outage.

In such conditions, you can always factory reset and upgrade the AP image using AP CLI (refer the article below).

https://support.ruckuswireless.com/articles/000001551

To factory reset the AP, you can use below command.

set factory
reboot

You could also always open a case with support, if you are out of options and unable to fix the issue by your own.

Regards,
Syamantak Omer
(Edited)
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Caveman

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Er...... there were no   unleased points.. this last  wifi to be migrated was the old master
and
 "set factory"
"reboot"

would NOT work, the menues remaind the same,  same with 30-30-30.
I clearly pointed this out in my first post.

once i took the wifi out of range of the other wifi, which were totally unconnected to it at this stage
only then did the  "set factory" , "reboot" funnction & get back the missing " upgrade menu"


at this stage I could finally upload the firmware , that was needed