Cant connect to zone director - secure connection not possible

  • 1
  • Question
  • Updated 3 months ago
I cant connect to my ZD.  I type in the IP address 10.0.1.13 (discovered through fing) and i get some version of this error message, depending on which browser I use:

This site can’t provide a secure connection

10.0.1.13 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I have tried all three browsers on my mac - chrome, firefox, safari. 

Any ideas?

Is there a Ruckus app perhaps that might circumvent the issue?

Thanks.
Photo of Atul Khanna

Atul Khanna

  • 1 Post
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Alex Shalima

Alex Shalima

  • 27 Posts
  • 5 Reply Likes
Hi Atul,

Are you running any type of antivirus or firewall? Try pausing protection for a minute if you do.


Best,
Alex
Photo of thomas fankhauser

thomas fankhauser

  • 40 Posts
  • 11 Reply Likes
Hi Atul,

there are other threads here in this forum about this.
i think your ZD is running firmware lower than 9.7.

the easiest solution will be to take a old computer, like win xp to connect to the ZD and upgrade at least to version 9.7.2. then you will be able to connect with todays browsers.
for that i normally use a win-XP on a virtual PC. may be, you have access to a old laptop.

Thomas