Cant connect to zone director - secure connection not possible

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  • Question
  • Updated 6 months ago
I cant connect to my ZD.  I type in the IP address 10.0.1.13 (discovered through fing) and i get some version of this error message, depending on which browser I use:

This site can’t provide a secure connection

10.0.1.13 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I have tried all three browsers on my mac - chrome, firefox, safari. 

Any ideas?

Is there a Ruckus app perhaps that might circumvent the issue?

Thanks.
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Atul Khanna

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Posted 10 months ago

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Alex Shalima

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Hi Atul,

Are you running any type of antivirus or firewall? Try pausing protection for a minute if you do.


Best,
Alex
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thomas fankhauser

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Hi Atul,

there are other threads here in this forum about this.
i think your ZD is running firmware lower than 9.7.

the easiest solution will be to take a old computer, like win xp to connect to the ZD and upgrade at least to version 9.7.2. then you will be able to connect with todays browsers.
for that i normally use a win-XP on a virtual PC. may be, you have access to a old laptop.

Thomas
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Atul Khanna

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Thanks.  If I am a Mac household, am i out of luck?  No way to access my ZD anymore?