Cannot renew Support Entitlement for future ZD upgrade

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  • Question
  • Updated 2 years ago
Hi!
I have ZD3050 with additional 50 AP with following licenses:
901-3050-EU00 - ZoneDirector 3000, licensed for up to 50
909-0050-ZD00 - ZoneDirector 3000 License Upgrade support
802-3050-1000 - Partner WatchDog Premium Support for ZoneDirector
802-3050-1L00 - Partner WatchDog Premium Support for ZoneDirector
+ licenses for SPoT purpose.

I've got warning about expiring my Support Service:
"The Support Service on this ZoneDirector will expire in [10] days. An active Support service entitles you to future firmware upgrades. Please contact Ruckus Support for further assistance. [What's this?]"

To renew support service i download SPT file following that instruction:
https://support.ruckuswireless.com/answers/000003546

Unfotunately when I want to upload file in Administer/Support on my ZD I've got message:
"ZoneDirector already has the latest Support Entitlement file" and warning about expiration still shows up
Can you help me guys with this issue?
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Kamil Bulanda

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Posted 2 years ago

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Andrea Coppini

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You need to activate your support agreement.  You should have received an e-mail with a link to click.  If you get stuck contact Ruckus support (see support.ruckuswireless.com) and have your ZD serial number ready.
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Kamil Bulanda

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Could You send me short instruction how to activate that support agreement? These products are registered on onther company and I am "forwarder" to help them with this issue.
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Andrea Coppini

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Contact support ..
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Kamil Bulanda

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Ok, thanks for help
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Kamil Bulanda

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Thanks! Local distributor of Ruckus sold to us license 802-3050-1000 and 802-3050-1L00, but support verified it and that licenses are not purchased - need to clarify with distributor.
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Sean

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No problem, glad to be of help :)

Good luck with it all!