Can connected to wifi but no internet

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  • Updated 4 days ago
Hi, I am using Ruckus Zoneflex R500 for my building, I have a problem, all of the old tenants can connect to the wifi and internet works fine, but the new tenants can connect to wifi but no internet
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Mochamad Bilal

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  • frustrated

Posted 5 days ago

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Monnat Systems, AlphaDog

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do they connect to same SSID from R500 as old tenant do or different SSID??
if different then check the configuration to see if there is any difference in configuration...
also at times when users are connecting to AP/SSID from a distance... Connection is ok however no internet...
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Mochamad Bilal

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They connected same with teenant SSID.

I am trying to reconnect my devices from his room..and success to connect to Internet.

but the new teenants still can connect to wifi but cannot do internet activities.
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Monnat Systems, AlphaDog

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tenant device issue???
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Mochamad Bilal

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I think it's not, because other new teenants have some problem, all of their devices can connected to wifi, but cannot do internet activities

help me
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Monnat Systems, AlphaDog

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well.... AP is same, SSID is same... it works for old tenants..works for you... Just for testing...test their device close to same location where old tenant use...
i dont see any other problem as such...
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Mochamad Bilal

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is there any like maximum of ammount users?