Apple Device Roaming

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  • Updated 5 years ago
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I am having a problem with frequent disconnects on apple devices when signal strength is great. In looking into this further, I noticed that the apple devices in question are roaming at an alarming rate. This is happening across iPad, iPod, and MacBook platforms. For example, I looked at an apartment with an iPod touch that was roaming every 30 seconds or so. There is a Win7 laptop in the same apartment that has not roamed one time. I have about 40 Apple devices on the network and similar behavior is happening on 70% of them. I have about 40 other devices on the network and this is not happening with any of them that I have looked at so far. What is more, the Apple devices are roaming out from a nearby AP to an AP several hundred feet away with a few buildings between them. The user is not leaving the apartment but the device is roaming to APs throughout the campus, even APs it either should not see at all, or just barely.

Any ideas? Has anyone seen anything like this before?
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Jeremy West

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  • confused

Posted 6 years ago

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Keith - Pack Leader

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We need everyone seeing this to open a case if you haven't already. We have only a handful now (really) and we're not getting enough data to proceed rapidly to resolution. When you open the case, or comment on an existing one, cite this post and request that the case be escalated.

I'll try to have something cohesive posted later today for possible workarounds.
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ThX

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Where did you post the "workarounds?"

Much appreciated.
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Darren Child

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The only thing I have come up with is to setup a separate ssid with layer 2 MAC filtering.
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ThX

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DC:

Was that the Ruckus support proposed workaround?
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Keith - Pack Leader

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I'm closing the thread as this is proving unproductive.

This is not a common issue and we have yet enough diagnostics for conclusive root cause determination (@Bill's comes closest, and seems successfully resolved, but unfortunately too many variables changed simultaneously)

All of the available workarounds are posted in the thread. Please open a support case if you are seeing an issue with excessive/illogical roaming by either Apple or other devices. I have our escalation team standing by to assist.

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