Apple OSX devices getting no internet while connected to Ruckus APs

  • 1
  • Question
  • Updated 3 weeks ago
We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?
Photo of AO

AO

  • 4 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Edward Newman

Edward Newman

  • 5 Posts
  • 1 Reply Like
We see this issue too. Would love to understand a good set of techniques to diagnose such issues.
Photo of Aleksandar Radivojsa

Aleksandar Radivojsa

  • 7 Posts
  • 0 Reply Likes
Hi, I had similar issue in the past and found out that problem was caused by situation that there was many DHCP servers in the network. In that situation, Android devices worked normally, but iOS devices couldn't connect. You mentioned that you have two ZDs, so it reminded me to that case.
Photo of Michel Rougemont

Michel Rougemont

  • 2 Posts
  • 0 Reply Likes
I have the same issue, with only 1 ZD1200 managing my WiFi network...
Photo of AO

AO

  • 4 Posts
  • 0 Reply Likes
Bump to this issue. We identified that this affects Mac clients and not Windows clients.

Turning off roaming between APs and removing "dashes" in SSID temporarily solves the issues.

Do Macs handle roaming poorly with Ruckus? Can symbols in SSIDs affect Macs?
Photo of Antonio Sanchez

Antonio Sanchez

  • 5 Posts
  • 0 Reply Likes
Hello, I had the same problem, Windows users ran smoothly and Apple devices connected and disconnected randomly.
   I solved this by changing the encryption options, choosing only AES instead of TKIP+AES in the Wlans configuration. He hasn't given me any more trouble since then.

greetings.

Antonio
Photo of Simon Bryan

Simon Bryan

  • 2 Posts
  • 0 Reply Likes
Just posted a similar problem, we already use just AES. Our quick fix is to reboot the affected AP as it seems to suddenly impact on just one. Wondered whether it was some kind of attack from the user devices which are BYOD but the logs seem remarkably empty of any useful info, all I see is the reboot we trigger.