AP Disconnects

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  • Question
  • Updated 3 years ago
I have one access point that disconnects several times per day. Here are the log entries:

Mar 4 10:01:46 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:The apmgr is not in Run state more than 1800 seconds and this is 1 times
Mar 4 09:57:34 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:The apmgr is not in Run state more than 1800 seconds and this is 1 times
Mar 4 09:46:01 bcc-ruckus-2 syslog: eventd_to_syslog():Lost contact with AP[Counseling @24:c9:a1:36:b7:20]
Mar 3 18:06:04 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:The apmgr is not in Run state more than 1800 seconds and this is 1 times
Mar 3 17:53:27 bcc-ruckus-2 syslog: eventd_to_syslog():Lost contact with AP[Counseling @24:c9:a1:36:b7:20]
Mar 3 17:27:37 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:epc : 83bd445c ag7100_poll+0x10c/0xaf4 [ag7100_mod]
Mar 3 17:24:15 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:The apmgr is not in Run state more than 1800 seconds and this is 1 times
Mar 3 17:12:58 bcc-ruckus-2 syslog: eventd_to_syslog():Lost contact with AP[Counseling @24:c9:a1:36:b7:20]
Mar 3 13:32:07 bcc-ruckus-2 stamgr: stamgr_update_reboot_info():AP[24:c9:a1:36:b7:20] reboot detail:Attempted to discover ZoneDirector 360 times. Give up and reboot.

Please advise on troubleshooting steps. I have another AP on the same VLAN in this building and it never disconnects.
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Gary Bennett

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Posted 3 years ago

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Gary Bennett

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I just saw the AP is connected at half duplex. It looks like an auto negotiation issue with the switch.