ap t301s don't communicate with zd1200

  • 1
  • Question
  • Updated 5 months ago
Photo of chbane mohamed

chbane mohamed

  • 17 Posts
  • 1 Reply Like

Posted 5 months ago

  • 1
Photo of Abilash P R

Abilash P R, Employee

  • 52 Posts
  • 12 Reply Likes
Hi Chbane,

  • Please try to check if both AP and ZD have connectivity to each other.
  • SSH into AP using default password (username:admin,password:sp-admin), and enter below commands
           set scg ip <ipaddress of controller>
reboot
  • After AP reboot, it should connect to the ZD.

If you still observe any issues please download AP support info and screen shot of ZD interface after navigating to Monitor>>Access points and open a case with Ruckus support (https://support.ruckuswireless.com/contact-us).



Regards,
Abilash PR.
Photo of chbane mohamed

chbane mohamed

  • 17 Posts
  • 1 Reply Like
hello

i already use this command, i should use    set zone director ip
but this command don't exit in this ap
Photo of Abilash P R

Abilash P R, Employee

  • 52 Posts
  • 12 Reply Likes
Hi Chabane,


I am sorry the command should have been "set director ip 192.168.10.10" (please use your ZD IP instead of 192.168.10.10) and "reboot" .


If you observe AP not joining the ZD, please open a ticket with Ruckus Support.


Regards,

Abilash PR
(Edited)
Photo of chbane mohamed

chbane mohamed

  • 17 Posts
  • 1 Reply Like
hi
when i acced to all ap connected to the zd it exit the command set director ip,

but this ap have not this command, i try to apgrade it but it don't accept any apgrade
Photo of Abilash P R

Abilash P R, Employee

  • 52 Posts
  • 12 Reply Likes
Hi Chbane,

Please open a case with Ruckus Support with your available time for WebEx, so this issue can be addressed.

Regards,
Abilash PR.
Photo of chbane mohamed

chbane mohamed

  • 17 Posts
  • 1 Reply Like
thank you verry mutch and i'm sorry for my english, so the serial number 101608000451