ap t301s don't communicate with zd1200 | Ruckus Wireless Customer Community

chbane mohamed

22 Posts
1 Reply Like

Posted 1 year ago

1 year ago

Abilash P R, Employee

60 Posts
14 Reply Likes

Hi Chbane,

Please try to check if both AP and ZD have connectivity to each other.
SSH into AP using default password (username:admin,password:sp-admin), and enter below commands

           set scg ip <ipaddress of controller>
           reboot

After AP reboot, it should connect to the ZD.

If you still observe any issues please download AP support info and screen shot of ZD interface after navigating to Monitor>>Access points and open a case with Ruckus support (https://support.ruckuswireless.com/contact-us).

Regards,
Abilash PR.

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1 year ago

chbane mohamed

22 Posts
1 Reply Like

hello

i already use this command, i should use set zone director ip
but this command don't exit in this ap

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1 year ago

Abilash P R, Employee

60 Posts
14 Reply Likes

Hi Chabane,

I am sorry the command should have been "set director ip 192.168.10.10" (please use your ZD IP instead of 192.168.10.10) and "reboot" .

If you observe AP not joining the ZD, please open a ticket with Ruckus Support.

Regards,

Abilash PR

(Edited)

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1 year ago

chbane mohamed

22 Posts
1 Reply Like

hi
when i acced to all ap connected to the zd it exit the command set director ip,

but this ap have not this command, i try to apgrade it but it don't accept any apgrade

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1 year ago

Abilash P R, Employee

60 Posts
14 Reply Likes

Hi Chbane,

Please open a case with Ruckus Support with your available time for WebEx, so this issue can be addressed.

Regards,
Abilash PR.

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1 year ago

chbane mohamed

22 Posts
1 Reply Like

thank you verry mutch and i'm sorry for my english, so the serial number 101608000451

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