AP R710 and R510, not respond ping command, and cannot connect to console

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  • Updated 2 years ago
Hi , I have a problem with new equipment AP R710 and R510, these are connected to port of switch POE and to laptop y when turn on, viewing command respond ping command, but, do not are responding after two o four answers correct, then cannot connect to console for configure the AP, ¿canyou helpme?
Photo of Joel Aguirre

Joel Aguirre

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  • confused

Posted 2 years ago

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Photo of Alexey


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Check your network connectivity first. Turn on DHCP in the broadcast segment where the AP are on then reset APs to give them a possibility to get an IP address from your DHCP server.
Check ports status (speed&duplex) & ip conflicts in your network.
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Pralhad Vishwakarma, Employee

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Hi Joel,

===>  Try to connect this AP in the place of a working AP and check if it is working fine.
===>  Remove the AP from the network and Power on using adapter / PoE switch. Perform a hard reset by pressing the hard reset button for 20 seconds (AP must be powered on).
===>  Try to connect the AP to the Laptop and ping the AP on the default IP and make sure the laptop IP address is also in 192.168.0.x range.

If this does not help and still there are PING drops, please reach out us at below-mentioned numbers.

Pralhad S V
Technical Support Engineer
Phone: +1-855-782-5871 or +1 855-RUCKUS1
Join the conversation! https://forums.ruckuswireless.com
Ruckus Networks, an ARRIS Company

Photo of Jeronimo


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We met same issue many many times.

You have to RMA at this issue.

You have no method to solve because Ruckus ap don't have console port.