AP Does Not Connect to a Controller

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  • Question
  • Updated 6 months ago
I cant make the Ruckus AP 7762 with a Controller Zone Director 1100. I have others AP in production, with same configuration.
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Suporte

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Posted 6 months ago

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Martin, Official Rep

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Hi Suporte

Please login to the AP and provide us the version that is running on the AP.

Then we can check further.

kind regards
Martin
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Michael Brado, Official Rep

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ZoneFlex 7762 model outdoor APs are supported on ZD firmware 8.1 to 9.8.3, but not on 9.9 and later.
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Monnat Systems, AlphaDog

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on the controller, when AP fails to join, it will publish error message or log on the failure reasons...
it would be a good starting point
firmware version on the AP does not matter if controller running firmware 8.1 to  9.8.3 will upgrade/downgrade the AP to version which will work with controller..