AP Does Not Connect to a Controller

  • 1
  • Question
  • Updated 11 months ago
I cant make the Ruckus AP 7762 with a Controller Zone Director 1100. I have others AP in production, with same configuration.
Photo of Suporte


  • 2 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Martin

Martin, Official Rep

  • 221 Posts
  • 52 Reply Likes
Hi Suporte

Please login to the AP and provide us the version that is running on the AP.

Then we can check further.

kind regards
Photo of Michael Brado

Michael Brado, Official Rep

  • 2212 Posts
  • 305 Reply Likes
ZoneFlex 7762 model outdoor APs are supported on ZD firmware 8.1 to 9.8.3, but not on 9.9 and later.
Photo of Monnat Systems

Monnat Systems, AlphaDog

  • 791 Posts
  • 165 Reply Likes
on the controller, when AP fails to join, it will publish error message or log on the failure reasons...
it would be a good starting point
firmware version on the AP does not matter if controller running firmware 8.1 to  9.8.3 will upgrade/downgrade the AP to version which will work with controller..