Ruckus has ongoing projects to improve the look and feel of our Support Site Portal,
and is ready to roll-out a new design homepage on Monday, January 28, 2019.
This is the first change to be implemented, with a “Big Box” in the top, showing selections
from left side column choices, and a new expanded Footer with reference links. We have tried
to be Browser agnostic, and to appear similar across the multiple OS/browser platforms.
Until Monday, you can find a preview and description of our new Support Portal, at this page:
https://support.ruckuswireless.com/new-ruckus-networks-support-portal-home-page-on-28-january-2019
We hope that this Support Site redesign will offer an improved user experience, to help
Customers find Solutions (Knowledge Base Articles, Forums, Product Docs), and easy access
to asset management and TAC contact.
and is ready to roll-out a new design homepage on Monday, January 28, 2019.
This is the first change to be implemented, with a “Big Box” in the top, showing selections
from left side column choices, and a new expanded Footer with reference links. We have tried
to be Browser agnostic, and to appear similar across the multiple OS/browser platforms.
Until Monday, you can find a preview and description of our new Support Portal, at this page:
https://support.ruckuswireless.com/new-ruckus-networks-support-portal-home-page-on-28-january-2019
We hope that this Support Site redesign will offer an improved user experience, to help
Customers find Solutions (Knowledge Base Articles, Forums, Product Docs), and easy access
to asset management and TAC contact.
Michael Brado, Official Rep
- 2664 Posts
- 368 Reply Likes
Posted 3 weeks ago
- 21 Posts
- 5 Reply Likes
You're fixing something that's not broken. The new page looks like a marketing/sales/PR site - not a support site.
pmonardo, Employee
- 15 Posts
- 7 Reply Likes
So you don't like ability to get to what you need faster?
What makes it a marketing/sales/PR site?
What makes it a marketing/sales/PR site?
- 63 Posts
- 20 Reply Likes
Honestly I don't even notice a difference.
Michael Brado, Official Rep
- 2664 Posts
- 368 Reply Likes
It doesn't change until 5-6pm EST today...!
- 63 Posts
- 20 Reply Likes
I see no difference. My point still stands. It's not like it's a overhaul of the system, hell I even click on the same damn button I'm used to.
Michael Brado, Official Rep
- 2664 Posts
- 368 Reply Likes
Yeah... AKA: Wait for it... Coming soon... or Just about...
Where is that new look Support portal homepage you ask, well IT found a few things
that need fixing, and had to roll-back (“temporarily”). One is fixed, and others are being
worked on, with no certain ETA, but “Soon” is the message we’ve received. Thanks for
your patience, and best regards,
- Michael
New issues observed while testing:
Where is that new look Support portal homepage you ask, well IT found a few things
that need fixing, and had to roll-back (“temporarily”). One is fixed, and others are being
worked on, with no certain ETA, but “Soon” is the message we’ve received. Thanks for
your patience, and best regards,
- Michael
New issues observed while testing:
- ITFOCUST-409: Chat Tool on Site Map links is not working.
- ITFOCUST-408: Main Menu and Top Menu is not as per UI/UX requirements. -> Closed.
- ITFOCUST-411: Production IDM page is not same as Nebud1 IDM Page i.e., Media links and Address are present on Production IDM Page.
- ITFOCUST-410: Page breaks when QA downloads a Pending License for a ZD
(Edited)
- 63 Posts
- 20 Reply Likes
Sounds like a Ruckus product all right. I was talking with another person today, like me, preferred the look of the ZoneDirector to the SmartZone (at a glace on the ZD was amazing, all info, right there on one page). You guys make great products, but you haven't learned to keep what it is working well enough alone.
pmonardo, Employee
- 15 Posts
- 7 Reply Likes
I suggest that you speak to your account rep, channel rep and provide this feedback directly to them so they can take it back internally.
It's great that you are telling us this here but it carries more weight going directly to your sales,channel,SE rep in your region.
On another note, what version of SZ were you using to compare vs ZD?
It's great that you are telling us this here but it carries more weight going directly to your sales,channel,SE rep in your region.
On another note, what version of SZ were you using to compare vs ZD?
(Edited)
Allan Grohe, Knowledge Manager
- 9 Posts
- 4 Reply Likes
After fixing the difficulties mentioned previously, the new UI/UX on the Support Portal home page went live early this morning.
Allan.
Allan.
Related Categories
-
ZoneDirector
- 2439 Conversations
- 676 Followers
-
Ruckus Indoor APs
- 1554 Conversations
- 641 Followers
-
Ruckus Outdoor APs
- 502 Conversations
- 353 Followers
-
Mobile Apps
- 91 Conversations
- 55 Followers
-
FlexMaster
- 113 Conversations
- 48 Followers
-
ZonePlanner
- 53 Conversations
- 33 Followers
-
Community & Online Support Services
- 260 Conversations
- 98 Followers
-
General Wireless Questions
- 486 Conversations
- 333 Followers
-
SmartZone and Virtual SmartZone
- 597 Conversations
- 326 Followers
-
SmartCell Access Points
- 136 Conversations
- 67 Followers
-
Training and Certifications
- 64 Conversations
- 78 Followers
-
Smart Positioning Technology (SPoT)
- 59 Conversations
- 39 Followers
-
SmartCell Insight (SCI)
- 76 Conversations
- 64 Followers
-
Ruckus Cloud Wi-Fi
- 111 Conversations
- 93 Followers
-
Ruckus Unleashed
- 576 Conversations
- 299 Followers
-
Cloudpath ES Security system
- 52 Conversations
- 50 Followers
-
ICX Campus Switches and General Switching Questions
- 153 Conversations
- 109 Followers