Does anyone know if all ruckus support has gone to a 100% offshore model? I'm used to this with consumer products, but none of the other enterprise vendors we work with have gone to this model.
I ask because I haven't had a lot of cases, but the last few that I've had seem to be handled this way irrespective of the time of day the calls go in. While the folks have been very friendly and professional, there is a definite language barrier which does interfere with the troubleshooting process.
Just curious so I know what to expect going forward.
Jeff
I ask because I haven't had a lot of cases, but the last few that I've had seem to be handled this way irrespective of the time of day the calls go in. While the folks have been very friendly and professional, there is a definite language barrier which does interfere with the troubleshooting process.
Just curious so I know what to expect going forward.
Jeff