Alarm Settings on ZD3050 Firmware 9.6.1.0 build 15

When setting up the email notification, I cannot get the SMTP setting to work. I have tried many email accounts all fail when doing test. I have checked router to make sure nothing is blocking port SMTP port and router is not the problem. I am Network ADMIN for ISP and we have double checked everything. Has anyone else had a problem getting this to work?

Brian Bingham

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Posted 6 years ago

6 years ago

Brian Bingham

4 Posts
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Last Month when i set this up I was able to get this to work with same settings. The olny thing different was a firmware upgrade.

This is what the email said last month when I got it working...

"An alarm 'testing alarm' was triggered.

Details:
This is an alarm test."

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2014-01-06T17:33:26+00:00

Keith - Pack Leader

860 Posts
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Are you getting just a "Failed!!" message? I do see a bug related to IPv6 and IPv4 being enabled (still open unfortunately). Disabling IPv6 allowed the setup to work so if that's possible would be a good test.

6 years ago

Keith - Pack Leader

860 Posts
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Check the DNS settings on the ZoneDirector - it may be having trouble resolving your SMTP server.

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1 person likes this

2018-02-09T12:52:10+00:00

Alan Davidson

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This is the FIX folks!!! Can use my gmail account now.

(Edited)

2018-02-09T12:53:24+00:00

Alan Davidson

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Thanks Keith

6 years ago

Brian Bingham

4 Posts
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You are a genious. I changed the Primary DNS server to google when we had a problem with our DNS server and forgot to change it back....Thank you much!!

I feel like a noob...:(

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2014-01-06T18:47:14+00:00

Keith - Pack Leader

860 Posts
52 Reply Likes

:) Cool. I have the benefit of being able to access our case histories.

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