After upgrading firmware 7363 won't save configuration settings

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  • Updated 4 years ago
I've upgraded the firmware on a ZF 7363 following the process outlined in the user guide from a downloaded copy of the firmware and the upgrade seemed to apply fine and the system rebooted (from 9.1.2.0.8 to 9.3.0.0.87. However, when I go to configure anything (2.4g, 5g) the previous settings don't show and when I re-enter them it will not save the changes. The device status shows the new firmware version, however it won't save any configuration changes. I'm new to Ruckus, is there possibly something I'm missing in the process?
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DavidM

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Posted 4 years ago

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Keith - Pack Leader

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First try a factory reset - Maintenance->Reboot/Reset and if that still doesn't work take it on up to 9.6.1 or 9.5.3 (APs don't need to have intermediate upgrades and you now have the Local option available). Sounds like it didn't quite flash correctly or worst-case it's a hardware failure.
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Jim Bloomquist

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I had exactly the same issue. I upgraded one of our 7363's to version 9.4.2.0.29 and it will not allow you to view or edit any of the wireless or network setting. The 7363 previous to the upgrade had a static IP address and wireless networks configured and it appears to have remembered those settings but you cannot view or change them after the upgrade.
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Primož Marinšek, AlphaDog

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How about a browser restart, or a different browser?
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Jim Bloomquist

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The only thing that fixes this problem is a factory reset. A firmware update should not cause this kind of problem.
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DavidM

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Thanks everyone for the suggestions. What worked for me was a combination of a couple of the suggestions:
Performed a factory reset
Located the device's new ip address (it defaults to dhcp, so your ip may change)
Logged in and flashed the update from a local download of ver. 9.6.1.0.15
Closed the browser after the flash completed
Re-opened the browser & logged in again.
Rebooted the AP again (not sure this is necessary, but it doesn't hurt anything)
Logged in again and it now allows me to make/save configuration changes.