7372 locked to wrong country

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  • Question
  • Updated 3 days ago
  • Answered
I have a zf7372 that somehow got locked into NL country code. Perhaps that happened when I took it out of the box and first thing I did was hook it up to a ZoneDirector with NL country code. Now I cannot change the country code back to US, which it was made for.
How do I unlock this? Factory reset and connecting to ZoneDirector will keep saying "wrong country code", CLI also states "illegal to change country code".
Is there a way to reset to "never initialized, pre-country-locked" settings?

rkscli: get countrycode
Country is NL
OK
rkscli: set countrycode US
illegal to change country code
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Jelle Alten

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Posted 6 years ago

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Keith - Pack Leader

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If you open a support case we can reset it for you.
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Jelle Alten

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We will do that, thanks.
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Support Nusanetwork

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Hi mate,

can you help me?, i have same problem 
Photo of Sanjay Kumar

Sanjay Kumar, Employee

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Hi Support Nusanetwork,

Not sure if you still have the same problem. If yes, please open a support case to resolve the issue.
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Doncarlo Agustino

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Is support still available for the 7372? I have the same issue, and when I try to submit a support case, the site says the serial number "asset does not exist".
(Edited)
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Michael Brado, Official Rep

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Where did you buy your AP?  Your reseller would register your product, unless you bought direct Ruckus support.