7372 Configuration Issues

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  • Updated 2 months ago
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Hi,
I am trying to configure the 7372 multimedia hot zone wireless AP through the web interface and under the configuration option I only have device, internet and Ethernet ports. 
Where is the option to set up the wireless connectivity?
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Thomas Crowther

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Posted 2 years ago

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Michael Brado, Official Rep

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Did you use the ISP super user login credentials, of 'super' and 'sp-admin'?

If you go to Administration::Management, on the top line, what do you have for Network Profile?

Where did you get this AP?
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Thomas Crowther

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I have found that i needs a controller, but is there a way to set it up in standalone mode so i dont need the controller?
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Thomas Crowther

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The serial number is 341502705136
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Michael Brado, Official Rep

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Thanks Thomas, but Ruckus Salesforce system says "no matches found"... sorry.

The first part of the serial number says it's only 2 years old, but no match in our system
means this was either purchased from a WISP, or directly from a distributor (ie Synnex)
and never registered (by the VAR or end-user).

I'm not sure how else to direct you.  If it was broken, you'd still need some PO or way to
show where the AP came from.  The fact that you can't access it with factory default
credentials says it is likely WISP provided, where we (Ruckus) may not be able to help.
Let me see what else I might be able to find out.
(Edited)
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David Ashby

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Can you run my serial numbers on a 7372 ?
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hayk

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hey david is it the same issue no option to configure the radios in configuration? Is there a Maintenance tab? and there should be a upgrade opinion right? Which AP do you have?
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hayk

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if there is a upgrade opinion then.. you should be able to download the standalone firmware and flash it... make sure you have already reset it... I just did it to a Ruckus 7982 I got cheap... plan on setting up for a friend.