"avoided poor internet connetion" with android

  • 1
  • Question
  • Updated 1 year ago
  • Answered

I managed internet connetion in hotel

also hotel has ruckus zonediret and access point(about 100ea)

well,  sometimes our ap has error

specially android device , so i was checked that device wifi config every time has same problem

device can detect our ssid , but it cannot connet ap and has message "avoided poor internet connection"

however internet is working 

my device can use same ap with internet

so i found solution is only enter to device what a static ip

after that device was working

add to opinion

device is not fix status, my andriod device was sometimes working and sometimes got an error

so i am confuse , please help me 

Photo of tae-wan kim

tae-wan kim

  • 3 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Big Dog

Big Dog

  • 58 Posts
  • 9 Reply Likes
Hi guy,
Try check if all is ok from your DHCP server
Photo of tae-wan kim

tae-wan kim

  • 3 Posts
  • 0 Reply Likes

 i already check dhcp server  and "avoided poor internet connection" that sentence is on android device.

however only 4-5% android device cannot connect either.

i think that is compatibility problem or zonedirect configuration problem , so i wonder how or what menu is possible to fixing that problem.


and sorry to my english poor  :-(

(Edited)
Photo of Michael Brado

Michael Brado, Official Rep

  • 2048 Posts
  • 285 Reply Likes
What version of controller firmware on your ZoneDirector, and what model of APs do you have (mostly)?

Latest ZD firmware releases include the most bug fixes and enhancements, so a backup/upgrade might be useful.
Photo of tae-wan kim

tae-wan kim

  • 3 Posts
  • 0 Reply Likes

thanks for comment .

it's firmware ver 9.1.0.0 build 23. what is last version? 

Photo of Michael Brado

Michael Brado, Official Rep

  • 2048 Posts
  • 285 Reply Likes
Build 9.1.0.0.23 was an FCS image, only provided to certain customers in 2012, before official GA release 9.1.0.0.38.
https://support.ruckuswireless.com/documents/163-zoneflex-9-1-release-notes

It runs on ZD1000, ZD1100, and ZD3000 models, and supported EoL model APs 2942, 7942, 7343, 7363, 7962, 7762.

If you have a Support contract, look under the ZD Product page for your model, and upgrade to the highest firmware
that still supports all AP models that you have.