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3 Messages

 • 

90 Points

Mon, Dec 16, 2019 3:16 AM

Answered

ZD 1205 not responding

Our Zone Director 1200 stopped responding. Cannot factory reset... Any suggessions please ?

Responses

246 Messages

 • 

4.2K Points

10 months ago

Hi Rahul,

Have you tried pinging the default IP (192.168.0.2) and configured IP?
Try connecting to the Console port.
What is the LED status of the controller?
If LED status is RED or Completely off then the unit may need to be replaced.
Try with a different power supply.
If the LEDs are Green, try a different Ethernet cable on the ZD.
Make sure to try port the ports on the ZD.

If you still have the issue, then you may need to contact our support team.

3 Messages

 • 

90 Points

10 months ago

Yes I have tried pinging the default IP but no luck.
LED status is both power and status is solid green as soon as you power it up.
Tried both Ethernet ports no response. Also nothing on Console...

246 Messages

 • 

4.2K Points

10 months ago

Hi Rahul,

Can you try using a different power adapter?
Also, try to remove the power for 2 minutes from the controller then power it up.

While doing a factory reset, do you see any changes in the LED lights?
I believe the PC is also on the same subnet as per ZD's default IP.

If you still have same issue, please contact us support on the below link.
https://support.ruckuswireless.com/contact-us

3 Messages

 • 

90 Points

10 months ago

Can you suggest how to find out the firmware ver from the .bak file? We have arranged a loan hardware and trying to restore the back up. regards Rahul

246 Messages

 • 

4.2K Points

10 months ago

Hi Rahul,

Backup file is encrypted so you cannot check the file on your own. Support team can check the file and let you know the firmware version.