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sungjin_park
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Tue, Dec 1, 2020 8:08 AM

R320 some ap client can't receive IP address

my client's R320 AP clients device can't receive IP address 

few minutes later issue clear

i found some kind of log 

what is No Ruckus AP log mean?

Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPDISCOVER(br1) mac-address1 
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPOFFER(br1) 192.168.40.198 mac-address1
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPDISCOVER(br1) mac-address2
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPOFFER(br1) 192.168.40.180 mac-address2
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPREQUEST(br1) 192.168.40.29 mac-address3 
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPACK(br1) 192.168.40.29 mac-address3
Dec  1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP

Question

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9 m ago

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syamantak_omer

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10 m ago

Hi Sungjin,

Could you confirm if AP is stand alone or controller managed. What version and what controller type.

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sungjin_park

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standalone AP

version 114.0.0.0.1360

(edited)

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10 m ago

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syamantak_omer

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Hi,

I am not aware about any known issue like the one mentioned by you.

Could you confirm if you are using AP's local subnet as DHCP server or DHCP server is configured on your router/firewall/L3_switch.

If AP local subnet is used as DHCP server, please provide screenshot of the local subnet settings and WLAN settings where you are facing this issue.

Regards,

Syamantak Omer

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10 m ago

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sungjin_park

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AP used Local subnet  

few minutes later issue is clear 

but my client says sometime this issue again.

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9 m ago

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syamantak_omer

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It it works all the times but sometimes you face the issue, please collect the support information at the time of issue and check logs for failure reason.

Regards,

Syamantak Omer

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9 m ago

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