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683 Messages

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11K Points

Tue, May 28, 2013 9:00 PM

Closed

ZoneFlex Release 9.6 now available (9.6.0.0.267)

ZoneDirect 3000 and 5000 images have been posted. These images contain a fix for an issue seen with the original release 9.6.0.0.264 (ER-764 in the Release Notes). After upgrading, some customers reported seeing frequent AP restarts. Release 9.6.0.0.267 corrects this issue.

ZD1100 image has been withheld while we continue investigation of a separate issue in which some customers reported the ZD1100 becoming non-responsive during the upgrade. We expect to re-post the ZD1100 images for 9.6 shortly.

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Responses

20 Messages

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480 Points

8 years ago

I also see for the first time FlexMaster can be downloaded too! I have been avoiding using it because every time I wanted a new version I would have to contact support so this is a big plus.

683 Messages

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11K Points

Great! You can probably tell it's not complete yet, but should be by tomorrow.

5 Messages

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140 Points

Just a heads up but i certainly had an AP reset on me today on a Ruckus 3000 controller with 9.6.0.0.267.
event log indicated AP out of sync with controller

683 Messages

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11K Points

Thx. If you would please open a support case so we can isolate the root cause. https://support.ruckuswireless.com/ca... - if we get the ZD debug file and the AP info files that will speed things up.

1 Message

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60 Points

7 years ago

Any word on when this update will be available on the 1100?

3 Messages

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80 Points

Not yet. I will post an announcement here as soon as it is (which will probably be just minutes after we make the call)

683 Messages

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11K Points

Not yet - I will post here shortly after we make the call.

38 Messages

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654 Points

7 years ago

From the Release Notes:
"Per user Dynamic PSK limits
ZoneDirector 9.6 now provides the ability to limit the number of Dynamic
Pre-Shared Keys generated per user.
This feature, configurable per WLAN, allows up to 4 individual mobile
devices to be securely connected per user login."

This is a great feature but a poor implementation. Let us set the limit, do not hard set it at 4 devices. I have several users with more than 4 devices and this will mean I cannot upgrade to this version.

683 Messages

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11K Points

This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: 9.6 PSK Limit feature

77 Messages

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1.2K Points

7 years ago

Any idea of release date for ZD1100?

683 Messages

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11K Points

7 years ago

Not yet, I will post an update to this site when it's available.

3 Messages

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80 Points

7 years ago

Is the ZD1100 going end of life? Seems to be a more serious problem than expected.

683 Messages

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11K Points

7 years ago

No, there are no plans to EOL the ZD1100 that I'm aware of, but yes, this did turn out to be a bigger problem than anticipated. I believe we'll have an update on the issue this week.

3 Messages

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80 Points

7 years ago

I'm a little concerned that there has been no update. Is Ruckus any closer to fixing the issue?

Do you have a trade up policy to allow cost effective migration from the ZD1100 to the ZD3000 ?

77 Messages

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1.2K Points

+1

683 Messages

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11K Points

7 years ago

Yes, apologies to all for the delay. We'll have a formal update on Monday AM which will include both the software being posted as well as special upgrade instructions for the ZD1100. Let me give a little context. The image growth in the latest software releases (both 9.5 and 9.6) is resulting in some poor upgrade results in a small percentage of devices.

In standalone configurations, the upgrade may fail (infrequent) and require a reset/fallback. In devices with Smart Redundancy (SR) enabled, the problem results in a corrupted flash on 1 of the devices (which = RMA). In the SR situation it is consistent (SR is a small percentage of the install-base however).

We have solid workarounds for both these conditions. We will be posting detailed documentation of the workarounds in conjunctions with the software. It's important that it be followed.

The problem only affects the upgrade process and once that's completed there are no other major concerns with the release.

We continue working on a more permanent fix to the issue.

WRT to ZD3000 upgrades - yes we do offer a trade-in program. You can contact your reseller to see if they are participating.

1 Message

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60 Points

7 years ago

It's monday...any updates?

1 Message

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60 Points

7 years ago

??

77 Messages

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1.2K Points

7 years ago

Ohhhhh. It's like Christmas :)

683 Messages

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11K Points

7 years ago

Sorry for the delay. It's now posted (with some required reading in front). But I will give the synopsis:

1) If running standalone and the initial upgrade fails - do it again.
2) If running in Smart Redundancy mode (2 ZD's) - you MUST break the SR pair into independent ZD's first. Detailed instructions are given. After breaking SR, the upgrade process is the same as with standalone.

77 Messages

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1.2K Points

7 years ago

HAPPY CHRISTMAS EVERYONE! it's there! :)

77 Messages

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1.2K Points

7 years ago

Upgrade completed without a hitch. No evidence of any problems at this stage in general operation.