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Sat, Feb 28, 2015 1:53 PM

Answered

ZoneDirector 1100 unresponsive, WIFI down

I shutdown my ZD1100 last night in order to move some power cables to a different PDU in my rack. When I restored power, it did not boot properly, and WIFI is down. I've power cycled it a couple times, including moving it back to its original PDU, but it doesn't respond to a ping and the Status light is off, although the Power light and the NIC LED's are on.
What does no Status light mean?

Responses

13 Messages

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234 Points

6 years ago

go to this artical and see if this helps you.

73 Messages

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1.1K Points

Thanks for your help. Which article? Looks like you missed adding a link.

Champion

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556 Messages

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10.5K Points

6 years ago

Sorry to hear about your troubles -- It sounds like your ZD is in Rescue mode. Here's a document describing the recovery procedure: Zone Director 1100 Rescue Mode - Ruckus Support


Basically, it's plugging in an ethernet cable to the second ethernet port then pointing your browser at 192.168.0.2.

From there, it will only accept a specific sequence of upgrades. Having gone through this procedure twice, the sequence that I've found for the minimum number of jumps is:
9.3.2.0.3 -> 9.6.2.0.13 -> 9.8.2.0.15 -> 9.9

73 Messages

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1.1K Points

Awesome. This is somewhat different than what Support had me try on Saturday. I'll try this this morning yet.

1 Message

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62 Points

Old problem, but recently occurred again with one of our units.
From rescue mode I did an FDISK, then Upgraded the firmware with 9.3.2.0.3 as above which solved the issue.

73 Messages

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1.1K Points

6 years ago

Bleh... I did your suggested procedure, but still got the message No Storage Connected. Support is RMA'ing my unit as of Saturday. I hoped that using the other NIC would change something, without being real hopeful that it actually would.... I guess if storage is missing, storage is missing, no matter which NIC is used.
Thanks for the advice on upgrade path, I may need that with the new ZD once it comes.

2 Messages

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70 Points

I need your Help I have the same problem

2 Messages

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70 Points

Hello I'm from Brazil, I have the same problem and i need your Help for solve, thank you for it help
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Please read the article in John's reply above for details on possible recovery, else RMA is only option.