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Tue, Oct 23, 2018 3:13 PM

Answered

ZD1200 upgrade failed

ZD1200 upgrade failed. We tryed to upgrade a ZD1200 from FW version 9.10.2.0.53 to the latest 10.x version. without any luck. What we see is that the ZD shows the screen that the FW is uploading till it reaches 100% but after it reboots it still shows the 9.x FW version. Meaning the upgrade was not succesfull. We do not get any errors or whatso ever. 

any ideas on what the issue can be. A support entitlement is present. We factory defaulted the ZD also no luck upgrading it to a later version 

Responses

50 Messages

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1.3K Points

2 years ago

Did you check the Release Notes for the release you're upgrading to? It lists which releases can be directly upgraded to the new release. 

Upgrading directly from 9.10.2 to 10.x may not be possible, you may have to do it in multiple steps. 

Check the Release Notes.

62 Messages

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1.1K Points

2 years ago

Try 9.12 first

2 Messages

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100 Points

2 years ago

31 Messages

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610 Points

2 years ago

Hi all, Yes we have upgraded according the upgrade path listed in the release notes. This is very strange because i have at least upgraded 50 ZD's in the past 3 years but never seen this before.
any other ideas?

62 Messages

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1.1K Points

2 years ago

So, just curious, does it upgrade ok to 9.12.3?
Also, are all the connected APs supported in the failing version?

31 Messages

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610 Points

2 years ago

yes we have tryed that. still does not work. And yes the AP's are all connected and work fine. The only that doesnt work is perform a FW upgrade

1 Message

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62 Points

2 years ago

Hi Said,

You mentioned you were trying to upgrade to the latest 10.x ZD release. Is this 10.2?

If so, you do need to first upgrade to 10.0, then subsequently to 10.2 (multiple steps).

Please check the Upgrade Guide for 10.2 at https://support.ruckuswireless.com/documents/2486-zonedirector-10-2-ga-upgrade-guide

Regards,

John

31 Messages

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610 Points

2 years ago

I have tryed that already without any luck. 
Brand User

Former Employee

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2.6K Messages

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44.8K Points

2 years ago

Please describe the network, are the ZD and APs on the same VLAN, using the same DHCP/DNS servers, etc?
Or is your ZD centrally located and all the APs remote?  Over VPN links?
Tech Support could review your Admin/Diagnostics AP logs to help get deeper into what is or isn't connecting and why.

69 Messages

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1.1K Points

2 years ago

Recently I have had upgraded my SZ cluster. I have seen some unexpected infos on screen during the process & had some stress untill it finished up. The surprize for engeneers & convoluted documentations are constant signature features of RUCKUS on my opinion.
So I think the reason may be in insufficient RAM or credencials specificities and you can try to upgrade whole the image by flash from USB port if it possible. Please sighn if it works course I II have to try the same soon...
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Hi Alexy, if you gather your details, please open a new question under the SmartZone and Virtual SmartZone category,
and maybe some SZ experts there can offer further advice:
https://forums.ruckuswireless.com/ruckuswireless/categories/ruckuswireless_smartcell_gateway

31 Messages

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610 Points

2 years ago

Hey guy's,
It seems the ZD has some hardware faults wich results in failing to upgrade. ruckus support is now looking into this issue. I guess it will be a replacement of hardware. Thx for all the feedback. 
Brand User

Former Employee

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2.6K Messages

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44.8K Points

Thanks Said, it almost HAD to be the box after all you've tried...