bache_kermooni's profile

1 Message

 • 

70 Points

Wed, Jun 3, 2020 11:59 PM

ZD 1200 - Started having issues with lack of WIFI in the house

Running 5 hotspots with it.  Nothing connected to WIFI works.  Went to my mobile phone.  WIFI not connected.  Removed and added the WIFI.  It tells me the WIFI id is "Not in range".  Tried turning the ZD on and off.  Bad idea.  The status light used to be green.  Now, it is off and will not come on.  Please assist.  Thanks.

Responses

8 Messages

 • 

160 Points

1 y ago

Hi,what is it your access point that connected to zone director ?

Official Rep

 • 

1.1K Messages

 • 

15.8K Points

1 y ago

Hi Bache,

Please provide more details like, ZD firmware version, how many APs are connected to ZD, what AP model.

Try to download any free wifi scanner on your Android/iOS or windows system and check if scanner is showing WLANs or not.

"Not in range" is expected when your device saves the WLAN settings but that specific WLAN is not broadcasting or you are far from it.

Most probably its a configuration issue which you may have to check from ZD side. If you are not much familiar, log a support case for assistance.

Below is the user guide for 10.4 (latest version).

https://support.ruckuswireless.com/documents/3167-zonedirector-10-4-ga-user-guide

Regards,
Syamantak Omer

Important Announcement