nathan_kaa's profile

21 Messages

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356 Points

Thu, Jul 4, 2019 8:53 AM

Will the AP's automatically reconnect once the ZD1200 is reset to factory defaults?

A ZD1200 needs to be factory reset as the admin credentials have been lost. My questions is will the AP's automatically reconnect  once the ZD1200 is set up again?

Responses

Employee

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94 Messages

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2.1K Points

2 y ago

Hi Nathan,

If you any recent backup with you, we can help retrieving password. If resetting is the only option, then, yes, AP's will rejoin the ZD as long as you keep the same ZD IP and uplink configuration.

Regards,
-Ankush

21 Messages

 • 

356 Points

2 y ago

Hi Ankush,

Unfortunately the previous support person has not left any data or back ups so will need to reset the device. Just wondering where the uplink configuration data can be found? I've got screenshots of the current configuration so should be able to find it.

Employee

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94 Messages

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2.1K Points

2 y ago

From uplink configuration, I mean the port settings on the switch where ZD is connected. Another question, are AP's and ZD in same subnet and they share common native VLAN?

21 Messages

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356 Points

2 y ago

Thanks for that, yip on the same subnet and there is only the one VLAN at the moment.

Employee

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94 Messages

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2.1K Points

2 y ago

Perfect, you are in good shape then. Just reset the ZD and provide it same IP/mask/gateway. AP's would rejoin it.

156 Messages

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2.8K Points

2 y ago

If everything is on the same subnet the APs will discover any/all ZDs on that subnet and join the ZD that has the most available licenses. If you want to keep the same IP that’s fine but if you want to change it, then that is fine too. The APs will discover and join the controller in either case.

If the APs were on different subnets, then the easiest solution would be to use the same IP because the LWAP discovery broadcast works only for all devices on the same subnet. If you wanted to change the controller’s address in that case you would also need to change the L3 discovery mechanism that’s in use (DNS of dhcp opt 43).

21 Messages

 • 

356 Points

2 y ago

For the sake of continuity I'll probably set the same IP address, there's already a label on it :)

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