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2 Messages

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80 Points

Thu, Feb 26, 2015 5:24 PM

Answered

We have just taken on an account that has a Zone Director

We have just taken on an account that has a Zone Director 3000 I have not seen this kit before we have no ID or Password for the unit and do not wish to loose its current config. Is there a way to retrieve the current password or a way to re set it to known details?

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Brand User

Former Employee

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2.6K Messages

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44.8K Points

6 years ago

If the previous admin saved a ZD backup (.bak) or debug (.dbg) file, Ruckus tech support can help de-code the previous (current?) admin password.  You would need to open a support case with Ruckus.
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

Btw, if they didn't change it (bad security), the default is uid = admin, pw = admin.

2 Messages

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80 Points

Many thanks for that. I logged a call just prior to posting