william_fowler_5643799

18 Messages

•

346 Points

Sun, Jul 27, 2014 12:31 PM

vSCG Setup Wizard bootstrapping error.

When I finish the vSCG Setup Wizard I get a bootstrapping error. I tried factory defaulting and starting over but get the same thing. I'm using the steps in the Getting Started Guide. Anything I should check or do differently?

Responses

mitchell_axtell

88 Messages

•

1.5K Points

6 years ago

Kind of odd, but I bet you are using the same admin and enable password. Try 2 different passwords.

william_fowler_5643799

18 Messages

•

346 Points

6 years ago

I tried 2 different passwords and got the same result.

sid_sok

99 Messages

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2K Points

6 years ago

What Hypervisor and what version are you running?
Do you have the minimum required resources?
Min CPU: 2 core
Min Memory: 5 GB
Min HD space: 100 GB

william_fowler_5643799

18 Messages

•

346 Points

6 years ago

ESXi 5.1 update 2
CPU: 2 sockets, 2 cores per socket
Memory: 8GB (memory usage is at 15 out of 32 GB )
HD: 200 GB thin provisioned

I've tried 1 interface and 3 interface.

One thing I've noticed is that the wizard spends a lot of time on the 'checking cluster name' step - don't know if this is normal or not. I'm using a simple cluster name of 'den'.

sid_sok

99 Messages

•

2K Points

6 years ago

That looks about right.
I will work with the support tech to see what we can do. We have deployed the downloaded image quite a few times already and so far so good.

Try downloading a new image and redeploy from a fresh image. Don't pre-set any resources. All I did was have VM deploy from OVA file I downloaded and selected all the default settings, edit the NIC and remove two and powered on the system.

william_fowler_5643799

18 Messages

•

346 Points

6 years ago

The support guys figured it out.

After the 'restart network' step, do not reload before going to Setup Wizard. The reload was causing the problem.

Thanks!

jonathan_fourie

6 Messages

•

110 Points

6 years ago

Hi gents,

How long should the system take during the bootstrapping process?
It is on 10% for the past 20 minutes

Please advise.. thanks

jonathan_fourie

6 Messages

•

110 Points

6 years ago

Still nothing, staying on bootstrap @ 10%
Did a factory reset, went through the steps again, without reloading system
Bootstrapping still at 10%

VMWare 5.5
vSCG...
Mem @ 4096MB
CPUs @ 4
HDD Provisioned @ 100GB - Thick Provisioned Lazy Zeroed

Any other ideas would help

Regards

jonathan_fourie

6 Messages

•

110 Points

Deleted the VM
Imported OVA, but changed to 200GB Thin provisioning instead

Setup the vSCG without restarting

Working!!!

6 years ago

hugo_a_sanchez

13 Messages

•

200 Points

Hi, I'm having the same problem and the bootstrapping still in 10%, so the 'restart network' is the problem?????

6 years ago

hugo_a_sanchez

13 Messages

•

200 Points

6 years ago

Hi, I'm having the same problem and the bootstrapping still in 10%, so the 'restart network' is the problem?????

jonathan_fourie

6 Messages

•

110 Points

Hi Hugo,

No, the reload step is the problem....

Import the OVA
In the CLI do the setup and configure the network
restart network to continue

DO NOT reload the machine

Go to the web interface with the newly configured IP address, and continue the setup from there. Do not go back in the GUI setup, as going back may reconfigure the network and may perform a restart. Just continue the setup steps from Cluster Information

I hope it helps

6 years ago

hugo_a_sanchez

13 Messages

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200 Points

okey thank you! I'm trying it right now! I will let you know

6 years ago

hugo_a_sanchez

13 Messages

•

200 Points

Hi Jonathan,

How long does it take for the bootstrapping part? I mean it have been almost 2 hours and still on 10%, is that normal?

6 years ago

sid_sok

99 Messages

•

2K Points

6 years ago

Jonathan is correct, the issue is the "reload" scg command that is causing the issue. We updated the "Getting Started" guide to reflect this.

hugo_a_sanchez

13 Messages

•

200 Points

Hey Sid, how long usually takes for the bootstrapping phase to finish??

6 years ago

sid_sok

99 Messages

•

2K Points

I have done this about 12 times for various test and it usually only takes a few minutes. If it goes on for more than 5 minutes, something went wrong.

Can you open a support ticket? if so I will go ahead and grab the case and will see what I can do to help.

Sid

6 years ago

hugo_a_sanchez

13 Messages

•

200 Points

Okey thank you!

6 years ago

hugo_a_sanchez

13 Messages

•

200 Points

can you tell me the URL where I can create a support ticket?

6 years ago

sid_sok

99 Messages

•

2K Points

https://support.ruckuswireless.com/

6 years ago

william_fowler_5643799

vSCG Setup Wizard bootstrapping error.

Responses

mitchell_axtell

william_fowler_5643799

sid_sok

william_fowler_5643799

sid_sok

william_fowler_5643799

jonathan_fourie

jonathan_fourie

jonathan_fourie

hugo_a_sanchez

hugo_a_sanchez

jonathan_fourie

hugo_a_sanchez

hugo_a_sanchez

sid_sok

hugo_a_sanchez

sid_sok

hugo_a_sanchez

hugo_a_sanchez

sid_sok

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