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Mon, May 22, 2017 3:53 PM

Answered

Users not being prompted to sign into ruckus by browser

Users not being prompted to sign into ruckus by browser.  Sometimes they are and sometimes it takes several attempts before they are ever prompted to enter their credentials.  Does anyone know what can cause this issue?

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

4 years ago

Not enough information.  Controller, WLAN type, Client type, etc.
Chat with Tech Support?  https://support.ruckuswireless.com/contact-us

2 Messages

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80 Points

4 years ago

The APs are R500's with Zone Director ZD1200 running version 9.12.2.0 build 204.  The clients are running Windows 7 Pro (x64) with IE11, WLAN is using wpa2/open. 

Please let me know if you need more info.  Thanks!

Mark
Brand User

Former Employee

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2.6K Messages

 • 

44.8K Points

Please work with TS, contact info above.

16 Messages

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244 Points

Are you enable client issolation on that wlan(ssid) ?