Skip to main content

Wed, Aug 17, 2016 6:00 PM

Answered

Users Being Redirected To Guest Portal IP Not FQDN

I have a ZD3000 Running 9.13.0.0 build 232. When a user connects and the guestpass signin / registration page appears, they are being sent to the Zone Director's IP address rather than the FQDN I specified when installing my GlobalSign Wildcard Cert. Is there a way to force my zonedirector to serve up the URL instead of the IP?

Responses

Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

4 years ago

No, the internal redirect after hijacking your client browswer session URL reply, uses the ZD IP address.

25 Messages

 • 

492 Points

4 years ago

Is there a way, then, to not send it to an SSL page? I'm afraid our students are going to get the SSL browser warning and think they've done something wrong.
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

The SSL warning is because Ruckus is not an official CA.  You can install an official 3rd party CA certificate to prevent client warnings.

See Working with SSL Certificate section, starting on page 445 of the ZD 9.13 User Guide.

https://support.ruckuswireless.com/documents/1106-zonedirector-9-13-ga-user-guide 

12 Messages

 • 

270 Points

I've had an official SSL certificate for a year now, and the guest access service set up to display the terms of use page.  Under firmware version 9.12.x.x the FQDN of the ZoneDirector was used, and there were no certificate errors displayed to the user.  After upgrading the firmware to 9.13, the IP address of the ZD is now being used when redirecting to the terms of use page. What changed and how do I get the ZD to once again use the FQDN?

Bob B.
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

I'm not aware of changes that you describe Bob.  Please contact Tech Support and ask them to file a bug.

12 Messages

 • 

270 Points

Looks like this issue was addressed in 9.13.1.  From the release notes: "Resolved an issue where Guest Access would redirect to ZoneDirector’s IP address instead of the FQDN after upgrading from 9.12 to 9.13. [ER-4317]"

4 Messages

 • 

130 Points

Thanks for the information. I had this similar problem (version 9.13.0.0.232) as I did installed a wildcard certificate in order to users not getting any untrusted certificate the Guest Access captive portal. However, users in this guest access network are being redirected to the Zone Director's IP address and not its FQDN (note: I have an internal DNS server which resolves this).

Btw, in the latest version (9.13.2.0.33), this might not be needed as they reverted back the default Guest Access Captive Portal to HTTP. But if you still wants HTTPS, this can be activated with commands mentioned in the release notes.