Skip to main content

4 Messages

 • 

100 Points

Thu, Feb 27, 2014 6:38 PM

Upgrading ZD1000 3.3.0.x to the latest version.

When trying to upgrade my ZD1000 firmware from version 3.0.3.0(yes very old) to the latest, it just says "uploading..." after I click on the firmware file that I want to upload. I don't think it takes 30 minutes to push the firmware to the device.

Responses

683 Messages

 • 

11K Points

7 years ago

Unfortunately you can't upgrade directly. You need to do quite a few stepwise upgrades to move up from a version that old. Please contact support so they can help you through this - we probably don't even have your next valid release posted to the support site.

4 Messages

 • 

100 Points

7 years ago

I noticed that anything but the latest requires premium support, which is a bit concerning as this is a simple DIY task IMO.

683 Messages

 • 

11K Points

7 years ago

It would have been about 3 years ago :) Now not so much since you've got so many to go through. We did open up the download restriction on the final release for the ZD1000 (it's now EOL and no longer actively supported). I could open up the others, but it still won't help you as you need to get some versions that are tucked away in the archives.

Like virtually all enterprise network vendors, we do normally restrict access to software upgrades to customers with either active support contracts or remaining SW warranty (which is 90-days from receipt).
Brand User

2.6K Messages

 • 

44.8K Points

7 years ago

Sean Keys,

Open a case with us and ask for Michael Brado. I'm an old-timer and might
still have some of the old ZD1000 firmware images. You may not be able to
upgrade higher than 7.1 however, if you have one of the very early/initial ZD1ks.

- Michael Brado

4 Messages

 • 

100 Points

7 years ago

"Like virtually all enterprise network vendors, we do normally restrict access to software upgrades to customers with either active support contracts or remaining SW warranty (which is 90-days from receipt)."

That would make sense, but you offer the latest firmare for that product anyway.

683 Messages

 • 

11K Points

Yes, since upgrade support is a key value proposition for support contracts, and ZD1000 customers no longer can have that we decided to bend the rules a bit for that product. We also want everyone on the latest release where possible and so that's why only that version is open.

4 Messages

 • 

100 Points

7 years ago

Thanks Mike, will do :)