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james_anderson_6378274

7 Messages

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130 Points

Fri, Feb 21, 2014 9:44 PM

Doesn't need answer

Unable to power recent model APs with newer model PowerDsine 9524

I am unable to POE any recent model ruckus APs with a PowerDsine 9524 (this is a newer model midspan). They will power up with a PowerDsine 9024. The 9524 has no issue powering other POE devices or older model ruckus APs. I've tried over 5 different current models of AP's with no success. The PowerDsine 9524 is in a default configuration. Any suggestions?

Question

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Updated 

7 years ago

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3

Responses

keith_redfield

683 Messages

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11K Points

7 years ago

James, I've opened a case for you off this post. A support engineer should be contacting you shortly.

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james_anderson_6378274

7 Messages

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130 Points

7 years ago

Two of the newer AP's were zoneflex 7372 & 7363. The older model was a 7962 (dome style).

Change to PowerDsine 9564 default status has powered up the newer AP's. Specific change was System Configuration - Product Parameters: System Detection Method (PD Detection Method) changed from 'IEEE802.3af + IEEE802.3at' to 'IEEE802.3af + IEEE802.3at + Legacy'.

At least now I can power up the AP's.

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keith_redfield

683 Messages

 • 

11K Points

7 years ago

James, thanks for the update. We're looking into whether this is expected behavior or not, but your information will certainly help other customers, so much appreciated!

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