Skip to main content

2 Messages

 • 

80 Points

Fri, Dec 20, 2019 5:45 AM

Support Service

My support service hasn't expired yet, why is the status showing disabled
Current version 9.8.0.0.203
Will this affect the upgrade?


Responses

246 Messages

 • 

4.2K Points

10 months ago

Hi Cheng,

It could be various reasons. I would suggest you to reach out to our support cent with controller serial number and the purchase order so that we can check and help you.

2 Messages

 • 

80 Points

It's really bad. I'm in Shanghai, China. It seems that the service calls will be transferred, because the spoken English is not good.

246 Messages

 • 

4.2K Points

Create a case from the below link and the Welcome center will assist you.
https://support.ruckuswireless.com/case_management

507 Messages

 • 

8.9K Points

10 months ago

Hi Cheng,

Try to download the support entitlement file from below link (login required to support portal and you have to use the correct ZD serial number) and upload on controller.

https://support.ruckuswireless.com/entitlement_file



If that do not solve your issue, please follow the suggested by Sanjay.