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63 Messages

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1.1K Points

Wed, Jun 17, 2020 4:48 PM

Answered

Status of ZD1200 and support lifetime

Just curious if there is a current document describing the status of ZD1200 and its support lifetime?

Responses

Brand User

Former Employee

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2.6K Messages

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44.8K Points

5 months ago

Targets are uncertain but I do believe we are planning a higher performance ZD1200 model, but some ways off.

63 Messages

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1.1K Points

I am being offered a 5 year service contract on my existing ZD1200 that is already 5 years old. Just trying to get a feeling if there is a official supported lifetime documented somewhere? It is hard to tell via the new website if it is even still for sale?

Employee

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604 Messages

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10K Points

Hi Brian,

ZD1200 is still on sale and is not an EOL device yet.

Purchasing 5 year service contract means you will receive below benefits.
  • Premium access to Ruckus support portal, firmware download, document, articles, etc.
  • Advance replacement, in case of hardware failure.
  • 24*7 support for product (hardware/software/feature) related issues/queries.
  • Eligibility for new firmware downloads and controller upgrade.
Regards,
Syamantak Omer

Regards,

Syamantak Omer

Employee

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44 Messages

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1K Points

Hi Brian,

Pardon for website confusion. But support.ruckuswireless.com hasn't changed and you can find all products we support or EoSL there.

We are selling ZD1200 today / is not End of Sale yet. Pl refer to the support policy document at https://support.ruckuswireless.com/articles/000001322. Once EoS announced 6+60 months of support time period available. 

Hope that helps,
Thanks
Karthik.