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27 Messages

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400 Points

Tue, Jun 11, 2019 11:03 AM

Answered

Ruckus ZD Hotspot External Server

Hi, need assistance as we are deploying Ruckus ZD to integrate to an external server coming from the ISP. The portal page is now working but the post-authentication can't continue as there is problem and clients can't get through the internet. 
We've got a packet capture where the ISP mentioned to us that the ZD is not responding back to the external server. 
Also following ports are opened as per suggested by TAC: 8090, 8099, 8100, 8111, 9997, 9998, 80, 443.
Please see links for reference and your review:
https://drive.google.com/open?id=1E99XEkNkawLBzDm2NWdJnd23oPLPy3wg
https://drive.google.com/open?id=14yO_3htlao6t2X96ncMUogL4WuNe33SB

Responses

1 Message

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60 Points

a year ago

Did you get a fix?
Brand User

Former Employee

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2.6K Messages

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44.8K Points

a year ago

I'm not going to look at some unknown information links... Maybe if you open a case with TAC, you can provide your ZD IP address, your HotSpot URL, etc please.


https://support.ruckuswireless.com/contact-us