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laudir_moura

7 Messages

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152 Points

Sun, Jul 19, 2020 11:19 PM

R600 failure upgrade firmware on zd1200

Question

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Updated 

6 months ago

33

2

Responses

sanjay_kumar_gols5p74yq7mn

Official Rep

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246 Messages

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4.2K Points

6 months ago

Hi Laudir,

Is this a new AP which you are trying to connect to the ZD?
Or it is connected and unable to upgrade?
What is the software version on the ZD and the AP?
Is the AP and ZD on same location or remote location?

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laudir_moura

7 Messages

 • 

152 Points

6 months ago

Good morning, the APs were connected during the update of the ZD1200, the current version of the ZD is 10.4.0.0 and before it was in version 9. After the update of the ZD the APs are only updating firmware all the time and the status is in red.

10

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sanjay_kumar_gols5p74yq7mn

Official Rep

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246 Messages

 • 

4.2K Points

Hi Laudir,

What was the exact version of ZD before upgrading to 10.4?

Can you ping the AP's IP? If yes, try to login to the CLI and check the software version with the command "get version".

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6 months ago

0

sanjay_kumar_gols5p74yq7mn

Official Rep

 • 

246 Messages

 • 

4.2K Points

Hi Laudir,

ZD should be in minimum 10.2 version if you want to upgrade to 10.4 release.
If the ZD is in 9.x or below 10.2 version, I believe the APs will not be able to upgrade to 10.4.

You might need to upgrade the APs manually.

Check out the below release notes for the supported upgrade path.
https://support.ruckuswireless.com/documents/3162-zonedirector-10-4-ga-release-notes/download

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6 months ago

0

laudir_moura

7 Messages

 • 

152 Points

I don't remember what version were, when I try ping on APs IP doesn't work.

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6 months ago

0

sanjay_kumar_gols5p74yq7mn

Official Rep

 • 

246 Messages

 • 

4.2K Points

Hi Laudir,

What is the LED status on the AP?
Power off the AP for a minute and turn it on and see if there is any changes.

If not, then try doing a factory reset.

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6 months ago

0

laudir_moura

7 Messages

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152 Points

Can I try to downgrade to version 10.2.x.x?

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6 months ago

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