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2 Messages

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102 Points

Sat, Oct 3, 2020 12:23 AM

Non network guys needs help with Zd1200 and R600/700/T300

I moved into a house with a ZD1200 and four APS (R600/700 & T300). We had some WiFi troubles so I ended up updating firmware on the ZoneDirector to 10.4.1.0 build 226. Since then no WiFi. I can access ZD and it shows only two APs, both of which are stuck at "Disconnected" or "Updating Firmware". Updates appear to be failing so they are stuck in a loop. Needless to say I have no Wifi. Does anyone have any insights into what I might do differently?

Responses

107 Messages

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2.3K Points

2 months ago

You upgraded to a version of firmware that does not support any of your AP models.  Hopefully you have a backup of the config.  You need to downgrade to the version of code that was running when the backup was created.  When you do that, the controller will force a factory reset.  When complete, you can run the startup wizard (no need to cofig anything other than the admin credentials and a static address).  Next, restore the backup (restore all).  If you still want  to upgrade, the newest version that supports your APs is 10.2.1.0.183, and it is a good build.     

107 Messages

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2.3K Points

2 months ago

I stumbled across a post from Syamantak Omer that might be helpful.  Apparently ZD firmware has been enhanced to where it is now possible downgrade to the previous version without the factory reset mentioned in my post. We don't do much with ZDs any more and I was unaware of this.

https://forums.ruckuswireless.com/ruckuswireless/topics/r700-and-downgrading-zd1200

2 Messages

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102 Points

2 months ago

Thanks David. I downgraded tot he original firmware and everything came back up like a charm. Much appreciation for the timely fix! BTW - I did conveniently have the config backup so all good there too.

128 Messages

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2.4K Points

2 months ago

The R600 and T300 should have worked. But the R700 indeed are no longer supported. Not sure where you got the firmware from but the release notes have info on the supported versions. But you might have run into an issue going from unsigned to signed firmware. Which might require an intermediate step. To be honest, for residential idea, the "if ain't broken don't fix it" is probably best so rollback was probably the easiest option.

I know that as a tech guy we always want to play with latest and greatest... ;).