Skip to main content

62 Messages

 • 

936 Points

Thu, Mar 26, 2015 8:14 PM

Answered

Is anyone else not receiving "Lost Contact" alarms with 9.10 ZD 3k?

I just upgraded our ZD3k to version 9.10 release 218.  Since the upgrade I am not receiving any alarms.  When I do a test, I receive the email.  Is anyone experiencing an issue with receiving alarm messages?

Responses

12 Messages

 • 

270 Points

6 years ago

I'm also on 9.10 release 218. I still receive rogue AP alert emails. I disconnected an AP about 10 minutes ago and have not received an email alert. The AP shows "disconnected" in the dashboard. Test email came thru fine. I know I received AP lost contact alerts on an earlier version of the firmware.
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

Disconnected APs (or lost heartbeats) will take 20 minutes before the ZD should email you about AP lost connections.  Did you eventually get an email alert in your test?

12 Messages

 • 

270 Points

Ha!  I didn't wait long enough.  Today I disconnected an AP and waited, and yes, I did receive an email 20 minutes later.  So it seems to be working fine, though the delay in sending the email seems rather long.
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

Thanks for your follow-up confirmation Bob!
Brand User

Former Employee

 • 

2.6K Messages

 • 

44.8K Points

We don't want you chasing false alarms...

42 Messages

 • 

560 Points

hello Michael Brado i did not receive alarms of ap lost even i waited whole day firmware is 9.7.0.0 bulid 220
please help even i am getting rouge device alarm 

1 Message

 • 

60 Points

5 years ago

Hello, is it possible to reduce time by using CLI? Thank you