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Tue, Apr 5, 2016 5:57 AM


I forgot the new admin and password? please help.

hi , can i ask how to get access of my zone director 1200, i change the admin password, but i forgot the new admin and password? please help.


824 Messages


13.2K Points

5 years ago


Did you take backup of the controller config?
Did you take ZD debug of the controller?

If answer to both question - above is NO then there is NO option to recover. Better factory reset and re-configure..

2 Messages


80 Points

Hi Monnat, thanks for the reply, can i ask how to factory reset? We try to press the reset botton but nothing happen?
Please help.



824 Messages


13.2K Points

there is a hard reset hole on the unit.. Get a tooth pick or paperclip, insert and the keep the button inside pressed for 10 secs and release it. This has to be done when ZD is powered ON. Once you release, status LED on the ZD should change...

27 Messages


510 Points

Hi jun

Press the reset button for at least 15 seconds, if you just press it the ZD will only restart

Brand User

Former Employee


2.6K Messages


44.8K Points

The front of a ZD1200 has one reset/indented hole to the left of the Eth ports, labeled "RESET".  This is a SW reset (like a reboot).

The reset/indented hole to the right of the Console port, labled "F/D" is the Factory Default reset button.

13 Messages


304 Points

if I had the configuration backup of my ZD3000.
Could I recover the controller's administration?

or is there any other way to recover the user and password of my zd device?
please help me