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nathan_5594374's profile

Thu, Aug 27, 2015 10:15 PM

How do I stop Guest Pass page from pre-populating the phone number field?

The Guest Access page uses a phone number field that for some reason gets pre-populated.  We want to have the field be blank for new guest pass forms. I am not able to find where this is configurable.  

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Brand User

Former Employee

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44.8K Points

6 years ago

Nathan,
Can you explain where you see phone numbers in a Guest Access WLAN? 
Can you provide a screen shot?  There is no phone number details in Terms
of Use that can be optionally displayed, nor in the Local Database user (just
uid/pw with associated Guest Access only Role) on the ZD side.  Clients who
connect are only prompted for their Guest Pass code, and once authenticated
the Date and Time the pass expires is shown, but no phone numbers anywhere
along the path...

34 Messages

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708 Points

6 years ago

Maybe the question is referring to the guestpass generation form (page https://ZDname/guestpass) which has two new fields starting with 9.8: E-mail and Phone Number.
Phone Number field has a value by default while E-mail is empty.

4 Messages

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150 Points

6 years ago

@alexf , correct.  That is the issue we are having.  How can we ensure the default value is null for Phone Number? 
Brand User

Former Employee

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6 years ago

I see, when logging in as a user to request a Guest Pass, a "4081234567" default phone number is shown/pre-populated.  (I tested with 9.12 firmware)

Is this the phone number that you see, if it is not updated by the user?

4 Messages

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150 Points

6 years ago

That's correct, same number as shown. We dont see why that number should be pre-populating the phone field.  Just confuses our admins. 

66 Messages

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1.2K Points

It also confuses the users.  field should be blank
Brand User

Former Employee

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6 years ago

Nathan, I see you have a support contract, so can you please open a ticket reporting this issue?
https://support.ruckuswireless.com/contact-us

That way, we can file a Bug for service impact (confusing users), or else Engineering would require
a "Feature Request" to change the way software is working today, which requires Marketing approval.

Let me know your case number, and I'll help expedite the bug creation.

4 Messages

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150 Points

6 years ago

Case submitted. Case# 00327336
Brand User

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Bug ID = ZF-14440