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8 Messages

 • 

160 Points

Sun, Jul 24, 2016 5:44 PM

Answered

How do I restore the default Ruckus logo for Web portals on a ZD1112?

I uploaded my own logo and now I want to switch back to the Ruckus (dog) logo that was configured from the factory, but I don't succeed.

Responses

65 Messages

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1.1K Points

4 years ago

Hi Guy
I think you should back up your config
Reset the ZD to factory default and restore back upded config.
If not try to domwnload an other ruckus Logo and upload it instead of your logo

8 Messages

 • 

160 Points

4 years ago

That is exactly what I did - I downloaded this logo: http://zddemo.ruckuswireless.com/images/logo.gif
Uploaded it to the ZD and clicked "Apply", but after I refresh it keeps reverting to the previous logo. It's frustrating!

65 Messages

 • 

1.1K Points

Did you try to use another browser? To check the page?

8 Messages

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160 Points

I was away from my machine for a while and when I checked the WLAN configuration page again (with same browser though), the ZD accepted the Ruckus logo I downloaded from somewhere.
Anyhow, just out of curiosity, what is the OFFICIAL way to restore the default logo?

8 Messages

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160 Points

4 years ago

Is there an official Ruckus article describing how to reset the web portal logo to the default one?
Brand User

2.6K Messages

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44.8K Points

If you can share what Browser you used that was successful, I will document your steps.

8 Messages

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160 Points

It was Chrome on Windows 10. Apparently, there is an official article that should describe how to do this: https://support.ruckuswireless.com/answers/000003502 - but I can't access it because I don't have premium support.
Brand User

2.6K Messages

 • 

44.8K Points

Thanks sidewinder, for helping the community with info I can update that article with, I'm happy to provide the text free of charge (but you should get support...)

Question:  How to change the web portal logo on the ZD to the default one from the user customized logo
Customer Environment:  ZD1100 with 25 dual band APsResolution
Resolution:  In the ZD GUI , we can change the web portal logo to the user defined logo using the following option.

Configure -> Guest access -> Guest access customization.

However after changing the web portal logo to the customized one, if we intend to role back to the default one, the options are as follows.
  1. Upload the same default web portal logo which can be downloaded from the internet.
  2. Make sure that the upload file meets certain criteria in file size.
  3. Check with the ZD GUI under Configure -> Guest access -> Guest access customization for the file size details.
  4. Hard reset the ZD. So that it will go to factory default configuration. 
Default web portal logo file is attached to this Knowledge Base article.

[ and you can use the .gif you previously found ]

8 Messages

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160 Points

Thank you. That is roughly what I did, but with a random Ruckus logo I download online (I used a customized Google search to find a logo that meets the size criteria), but I would like to replace that with one from an official source. Looking forward to that. 

8 Messages

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160 Points

Hi Michael Brado,

Would you kindly post a link to the official Ruckus logo purposed for web portal use?

Thanks.