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1 Message

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70 Points

Wed, Jan 30, 2019 10:13 PM

How do I order a new power supply for a zonedirector 3000?

Current power supply sounds like it's about to go and power supplies are not covered by support contracts. I can't find a source online to order one.

Responses

222 Messages

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3.6K Points

2 years ago

AFAIK ZD3000 PSU isn't a FRU

174 Messages

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4.8K Points

2 years ago

Hi Larry,

The Power Supply is integral to the ZD3000 and not separately replaceable.  The entire ZD3000 should be covered by the Ruckus Limited Lifetime warranty.  Please open an RMA support case with Ruckus support to verify your products warranty status.


https://support.ruckuswireless.com/tools/warranty_checker

https://support.ruckuswireless.com/cases/new

External Power Supplies provided with Access Points and ZD1200 are only covered by a one year warranty.  You should be able to order these power supplies from your authorized Ruckus Sales organization.

I hope this information is helpful,

Thanks for choosing Ruckus Networks Products.