phil_eldredge's profile

2 Messages

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110 Points

Wed, Oct 14, 2015 12:09 PM

Answered

How can I factory reset ZD1200 without local management connection?

I have inadvertently enabled DHCP on my ZD1200, and have lost local management. I had a static IP address, which now doesn't work, and neither can I access via the AP web interface.

I have tried 192.168.0.2, but this doesn't work either.

Is there a way I can apply factory reset to enable me to connect again?

Thanks

Employee

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130 Messages

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2.6K Points

6 y ago

Hi Phil,

If you have physical access to the ZD, then you can do a hard reset on it directly by holding the F/D pinhole for 12 to 15 seconds.

After the reset is done, the Status LED blinks red, then blinks green, indicating that the system is in factory default state.

You can access it on the default IP 192.168.0.2

- Anusha

70 Messages

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1.1K Points

6 y ago

If you have a backup of your config, just reset to factory defaults, configure the ZD and upload the backup, will take you 5min. if you do it slowly :-)

333 Messages

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5.1K Points

6 y ago

I would personally use the serial cable that came with the ZD and access the CLI.

Note: config Putty with 9600 in the speed setting for the serial option

To start with you can issue the following:

ruckus# show config

Protocol Mode= IPv4-Only
Device IP Address:
Mode= Dynamic
IP Address= 192.168.40.100
Netmask= 255.255.255.0
Gateway Address= 192.168.40.1
Primary DNS= 192.168.40.1
Secondary DNS=
Management VLAN:
VLAN ID= 1

etc. etc.

You could then use the IP address to gain access and change the IP back.

If you don't have a console cable you could use Wireshark to sniff the ARP from the controller.

In the filter box in Wireshark issue the following:

eth.src == insert mac address of controller here

It should then show the ARP entry and present you with the IP address of the controller

If you need a manual for the CLI:

https://app.box.com/s/e7injt517cmq2uetqthpp33ymvhx8865

Also do you have a DHCP Server, if so check the DHCP server against the MAC address of the controller and obtain the IP that way.

Good luck

2 Messages

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110 Points

6 y ago

Thanks Guys, All sorted.
Brand User

Former Employee

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2.6K Messages

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44.8K Points

6 y ago

Answered before I could offer looking for the ZD's MAC address (from bottom label) on your DHCP lease table...

1 Message

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60 Points

2 m ago

My ZoneDirector 1200 will not factory reset, even after holding down F/D button for 12-15 seconds, status light continuously flashing red, any tips?

1 Message

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60 Points

@lloyd_maswera 

I have same problem

2 Messages

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70 Points

I had this issue some days back when ZD will not respond. Status light was green but no communication using dedicated IP.

It would not hard reset or factory reset using the front reset buttons.

Had to contact Ruckus and send the item back.

They confirmed unit was DOA and sent me replacement.

1 Message

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60 Points

@abdul_rehman How u did that? I've send them an email but they didn't answer.. I've the same issue

2 Messages

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70 Points

First thing to check if you have warranty.. Check your warranty here.

https://support.ruckuswireless.com/tools/warranty_checker

This will require the serial number of the item you want to check the warranty for. If you do then you can open up a case on their portal. have a live chat with any agent etc. here

https://support.ruckuswireless.com/case_management

(you will need to open an account with ruckus for this)

Once it is on the system you should get contact from Ruckus and further advice what to do?

Few things you can do yourself. Ensure that you can or cannot reset it,  by pressing reset and the fd button by pressing it for around 15 seconds.

(edited)

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