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martin_o_gorman

3 Messages

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110 Points

Wed, Apr 10, 2019 5:46 PM

Answered

Help with ZD1125 firmware issues

I have an older setup with a ZD1125 controller with 16APs. It is currently using software 9.1.0.0 build 38 however I am trying to update the firmware. The check server link will not work (the network is pretty locked down) so I have been trying to download img to upload to update however none seem to work. I have tried zd1100 9.8.3 and 9.3.4.0.21 img files but they either dont upload or say that the img is incorrect. The ZD1125 controller does not seem to be listed anywehre on the ruckus site (I know it is past end of life but it is as if it never existed) Can anyone help? I can not figure out what image I should be looking for or where to get it. 

Question

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Updated 

2 years ago

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alex_shalima

67 Messages

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1.5K Points

2 years ago

Hi Martin,

It's under EoL products in ZD section. Very bottom of the page.



https://support.ruckuswireless.com/products/29-zonedirector-1100#firmwares

Make sure you read the product release notes to follow the upgrade path.


Cheers,
Alex

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martin_o_gorman

3 Messages

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110 Points

2 years ago

Thanks for that. I didn't realise I would need to download one step per build essentially. Unfortunately, it would seem that the next step i need to take from  9.1.0.0 build 38 is to zd1k_9.1.2.0.8. but even that image is coming back as not a valid image. Can I confirm that the 1125 is under the 1100 family as it's phrased in the support section? 

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Brand User
michael_brado

Former Employee

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2.6K Messages

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44.8K Points

Yes, the ZD1100 comes in 1105, 1112, and 1125 (AP support) models.  Be sure you take a Backup of your current ZD Configuration, and label the file with 9.1.1.0.38 in the filename, in case you ever need to downgrade back to this version.


If you really have original 9.1.0.0.38 ZoneFlex firmware, you can try upgrading to 9.1.1.0.58 or 9.1.2.0.8 releases.


https://support.ruckuswireless.com/software/109-zd1100-9-1-1-0-58-firmware-release


https://support.ruckuswireless.com/software/112-zd1100-9-1-2-0-8-firmware-release

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2 years ago

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martin_o_gorman

3 Messages

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110 Points

2 years ago

That has done it. Have to go step by step. Thanks for your help

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Brand User
michael_brado

Former Employee

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2.6K Messages

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44.8K Points

Check the Release Notes of the higher version you hope to upgrade to, and it will have a section Upgrading to This Version, with a list of previous releases, that can upgrade to that version.

I remember writing a KBA-1845: Recommended firmware and Suggested upgrade path for Zonedirector, and we list those you can skip/upgrade past.  Here's your blurb:

ZD Model : ZD1100
Upgrade Path:
      9.1.2.0.8 >> 9.3.4.0.15 >> 9.4.3.0.22 >> 9.5.3.0.44 >> 9.6.2.0.13 >> 9.8.2.0.15 >> 9.9.0.0.212 >> 9.10.0.0.218 >> 9.10.2.0.73 (9.10 MR2 Refresh5 for ZD1100)


NOTE: Not all APs supported in early versions, are supported in later releases.  Check the intended version Release Notes for Supported Platforms -> Access Points, to be sure your ZD1100 still can manage your current model of APs.

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2 years ago

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