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38 Messages

 • 

540 Points

Mon, Jun 4, 2018 1:14 PM

Answered

Email to [email protected]

How long does [email protected] normally take to answer questions regarding renewals of service contracts? Send an email 1 and a half weeks ago but still no answer...

Responses

61 Messages

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956 Points

2 years ago

Hi Sander,

Apologies for long delay, could you please post your question on this ? or please forward it to [email protected]. I would have it forwarded to concern team and have your question answered.

Thank you.

Regards,
Abilash PR.

178 Messages

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2.9K Points

How about his concern that the email address doesn't get addressed in a timely manner? Does that go to the "concern team" as well?
Brand User

2.6K Messages

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44.8K Points

Hi,

We receive and process emails to 'renewals' 24 x 7, but the back-end processing may take 24-48 hours for the outgoing SPA.
Abilash offered to look into it (thanks Abilash).

Sander, have you received your reply yet?
Brand User

2.6K Messages

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44.8K Points

Sander, I find s/n 231508000476 is registered to a Hotel (I can't say which one here), and the other
s/n is not registered.

If you are not working with a Hotel, I would contact the folks you bought the ZDs from and get proper 
documentation of their original POs.  You would need this to register the ZDs to get support for firmware
upgrades, knowledge base articles, etc.

38 Messages

 • 

540 Points

I know which hotel actually, but the device was taken from a hotel that went bankrupt and put on eBay. So I guess that is a dead end. So I'm out of options here?
Brand User

2.6K Messages

 • 

44.8K Points

No... If you buy anything, like one more AP, with support, you will have access to ZD1200 firmware updates too.
Factory default them, load new code, admin passwords, and new configurations, and you're in business!