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13 Messages

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472 Points

Fri, Oct 4, 2013 2:42 PM

DPSK activation issues with windows 8 tablets / mobile devices can't manually copy DPSK

One of my customers has some issues with the DPSK activation process through the zone director (Firmware 9.6.1.0.15)

1) Windows 8 Phone and Windows 8 Tablets attempt to download Prov.exe and it states that it is not compatible with this operating system. Is 9.7 going to resolve this issue?

2) Occasionally an android phone will not properly download Prov.apk, however, manually copying the DPSK proves to be impossible because the activation page displayed by the zone director appears to prefer you have a mouse to highlight the DPSK. When you attempt to Long Press + Select All + Copy on a mobile device, this does not work because it attempts to copy the entire box instead of only copying the plain text DPSK. Are upcoming ZD releases planning to resolve this issue?

Responses

3 Messages

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86 Points

7 years ago

Found the same problem when trying to copy the key from a windows phone device. Does not prompt for the copy option so unable to provision the device using this method.

2 Messages

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72 Points

7 years ago

I too have had the message - not compatible with this operating system - when trying to download the prov.exe to a Windows 8.1 Surface RT tablet. I am running 9.5.3.0 build 44. I am just starting to look for solutions to this problem. I hope to implement BYOD and this is one thing holding it up.

1 Message

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60 Points

7 years ago

Same problem looking for a solution. Is there a plan for solving the problem?

683 Messages

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11K Points

7 years ago

There is, but we don't have a firm timetable for support yet.

38 Messages

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654 Points

7 years ago

Regarding the Android issue, this happens when using the default browser that comes with whatever flavor of Android you are running. If you get Chrome, the provisioning file should work correctly.

13 Messages

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472 Points

I have noticed Chrome does allow for copy paste when the prov.apk is having problems, however if its required to use Chrome instead of the android browser it seems like Zero-IT becomes a misnomer. My end users aren't strong enough with IT to handle BYOD on their own, and so "Zero-IT" becomes "Some-IT"

38 Messages

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654 Points

This is the issue with Android and version fragmentation. Zero-IT/DPSK is an ambitious feature, and to be able to successfully deploy the prov file to the myriad combinations of operating system and browser you find in the wild makes it rather difficult. I don't foresee DPSK as it is currently implemented, ever being able to onboard 100% of devices.

3 Messages

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84 Points

7 years ago

Hi there,

We have the same issue with prov.apk.
When downloading it says
- it's downloading "No title.apk" but nothing happens. It keeps trying to download forever.
- or it say's "dowload failed" (see image in Dutch)



We are able to copy paste the string though so that works but it's not convenient for our users. FW 9.6.1.0 build 15

4 Messages

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102 Points

7 years ago

I see this topic as aswered....But where do i find the answer?
We cannot connect any of our windows Phone devices, because prov.exe wont execute and it seems to be impossible to copy the key manually.....

So please provide a workaround or solution to this, because we are very close to sending the ruckus wireless installation back to the supplier...

38 Messages

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654 Points

7 years ago

The release notes for your version of firmware will have compatibility information. The workaround for Android devices is to use Chrome rather than the stock browser.

There is no workaround for Windows Phone 7.5/8 - as per the Ruckus documentation for 9.7 they are not supported for Zero-IT/DPSK.

3 Messages

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122 Points

7 years ago

Any further advance on this topic? I've got some users with Windows Phone 7 who are unable to connect because they cannot copy the DPSK they are given. One user on Windows 8.1RT was able to copy the DPSK and connect successfully.

77 Messages

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1.2K Points

7 years ago

I'd like to know what happens when Windows 8 users try a different browser?